IT Service Delivery Manager

We are seeking a strategic, and relationship-focused IT Service Delivery Manager to lead strategic technology services and operations for a client in Richmond, VA. This role builds executive and vendor relationships, develops technology roadmaps, conducts business reviews, and drives proactive planning that improves efficiency, security, and long-term business outcomes.

Key Responsibilities

Requirements

• Bachelor’s degree in Information Technology or a related field preferred.
  
• 5+ years of experience working directly with stakeholders or clients on IT-related initiatives.
  
• Strong understanding of Microsoft Azure, Microsoft 365, Windows Server environments, virtualization, networking, and cybersecurity technologies.
  
• Experience developing strategic technology plans, roadmaps, and business recommendations.
  
• Ability to communicate effectively with both technical and executive audiences.
  
• Strong consultative, relationship-building, presentation, and problem-solving skills.
  
• Experience identifying, managing, and supporting technology solution opportunities within existing client accounts.
  
• Ability to balance business objectives, security requirements, technical best practices, and budget considerations.