IT Service Desk Analyst

Job Overview

Provide comprehensive support for a range of IT programs, policies, systems and procedures. Use IT knowledge to resolve issues and contribute to process improvements. Collaborate with IT team members to ensure the efficient delivery of IT services.

Job Responsibilities

• Provide technical support to end users for hardware, software, and network issues.


• Manage IT assets, including inventory tracking, deployment, and disposal. Create user accounts, including creating new accounts, resetting passwords, and assigning permissions.


• Monitor system performance, identifying and escalating issues that impact service availability.


• Support IT infrastructure, including network devices and printers.


• Identify and suggest improvements for IT support processes and procedures. Develop and maintain technical documentation, such as user guides, troubleshooting guides, and knowledge base articles.


• Train junior support staff on IT support procedures, best practices, and technical skills.


• Collaborate with other IT teams to resolve complex issues.


• Must be able to perform all essential job functions with/without accommodation.


• Uses office automation, communication, software, and tools used in Haworth office environment.


• Performs other duties within scope as assigned.

Required Qualifications

• Education: High School or equivalent


• Education Equivalency: Relevant certification or vocational training may be preferred


• Work Experience: 1 year experience supporting Information Technology (IT) 


• Applicants must be able to work in Holland, MI without relocation assistance.


• Applicants must possess an unrestricted right to work in the US to be eligible for this position.

For applicants with Militarty experience please see Military Equivalency at www.mynextmove.org/vets/find/military

Preferred Qualifications

• Relevant certification or vocational training 


• Prior IT support experience in a Haworth facility


• Customer service experience


• Experience with SAP batch monitoring/BPA


• Experience with Active Directory Account administration