IT Service Desk Assistant/ IT Assistant

Job Description:

Detroit IT is looking for Service Desk Assistant/IT Assistant to assist their Service Desk team.

The ideal candidate will be a hard-working professional able to undertake a variety of support tasks and work diligently under pressure. This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results. 

Job Responsibilities:

• Assist the Service Desk with packaging and shipping of IT equipment to clients.
  


• Assist the Service Desk team with data entry of client information


• Organize and maintain and up to date inventory of IT equipment.
  


• Assist team in picking-up and delivering items to clients or for internal use when necessary.
  


• Report daily work accomplished orally or via email to CTO.

 Requirements

• Proven experience as an office assistant, virtual assistant or in another relevant administrative role


• Knowledge of “back-office” computer systems 


• Thorough understanding of office management procedures


• Excellent organizational and time management skills


• Analytical abilities and aptitude in problem-solving


• Excellent written and verbal communication skills


• Proficiency in MS Office

About Detroit IT

Detroit IT is a managed service provider with offices in Birmingham and Detroit Michigan. Since 2001, we have been providing IT support, IT consulting, cloud solutions, and networking to some of Michigan's best companies.