IT Service Desk Manager MSP

We are currently seeking a IT Service Desk Manager to join a growing Managed Service Provider!
The IT Service Desk Manager will be joining a well established Cloud/ Managed Service Provider who services SMB’s across the United States. You will be joining a MSP whose mission is to find a competitive edge through modern technology solutions that align with client business goals.
The IT Service Desk Manager will be responsible for developing, implementing, and supporting various initiatives in the area of service delivery management. The IT Service Desk Manager should maintain an environment of service excellence with a focus on customer service and and day to day improvements on the service desk.
Knowledge of Ticketing Systems and Monitoring Software such as ConnectWise
Tier II/III technical knowledge required
Experience directing challenging technology issues
Knowledge of Windows and Servers, Active Directory, Exchange On-Prem and Office 365
2+ years previous Managed & Cloud Services Experience***
5+ years of experience Managing a Service Desk
Leadership or Strong Sense of Management
Salary $100,000- $115,000 (dependent on experience)
401k + company match
Hybrid in office schedule
Team oriented company culture with frequent outings
Internal Training Program
Certifications Reimbursements
Opportunity Location

New York, NY
Proposed Salary

$100,000 - $115,000
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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