IT Service Desk Specialist - Temporary

Company : Tyler Technologies

Job Type : Full Time

Yarmouth, Maine

Number of Applicants

000+

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Job Description - IT Service Desk Specialist - Temporary

Description

We are seeking a temporary IT Service Desk Specialist to provide tier one onsite support for Tyler's employee computing needs. Hours are M-F, 8a-4:30p (with a 1/2 hour lunch) Eastern time; and this position requires you to be fully onsite in our Yarmouth, Maine office.

Please note: We are not considering candidates who require visa sponsorship for this position. This is a budgetary decision and due to the significant talent available currently who do not require such sponsorship.

The ideal candidate will have a strong customer service focus, with prior general Information Technology knowledge of computer systems, software, and applications. The candidate should be self-directed, detail orientated, quick to learn new technologies and be able to handle multiple tasks simultaneously.

Responsibilities

Provide end-user support for Tyler’s internal customers via telephone, email, remote control and in-person.
Maintain a high level of courteous customer service at all times
Respond to emails, phone calls, and instant messages from Tyler employees requesting help with computer related issues
Learn the functions and back end of Tyler’s applications and corporate software so you can walk users through the steps to troubleshoot their issues or train them on processes
Aid the management team in conceptualizing updates and upgrades that will enhance Tyler’s employee’s experience

Qualifications

Associates degree in computer science or equivalent experience/certification
Demonstrated or previous experience installing, configuring and supporting operating systems, PCs, printers and other hardware
Ability to prioritize and complete multiple tasks in a fast paced, technical environment
Excellent customer service, organizational, interpersonal and communication skills
Prior phone/customer service experience is key
Ability to work independently and in a team environment
Demonstrated ability to maintain a positive, professional attitude

Original job IT Service Desk Specialist - Temporary posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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