IT Service Desk Technician

Facility:

Chase Building: 303 E Republic Rd, Springfield, Missouri, United States of America, 65807

Department:

1709 IT Service Desk

Scheduled Weekly Hours:

40

Hours:

8:00 AM - 5:00 PM

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

 

• Named one of Modern Healthcare’s Best Places to work five times.

• Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group. 

• Acknowledged by Forbes as one of the Best Employers for New Grads.

• Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

 

Benefits

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)  

• For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description:

The IT Service Desk Technician provides technical support for end user hardware and software needs.  The position provides routine technical support and maintenance for desktop, laptop, telephony, and network systems including hardware, application software, operating systems, and connectivity.  In addition, the role is responsible for troubleshooting issues and documenting resolution with support as needed.  Responsibilities include knowledge transfer forums to identify and resolve problems and contribute to all phases of support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues.  The IT Support Technician additionally provides support to the Service Desk team as needed and will participate in Level 1 resolutions on a rotational basis, including direct phone support to assist with Level 1 resolutions.Education:
• Preferred:  Associate degree in Healthcare Information Technology, Computer Science, Information Technology, or related field.
Experience:
• Required: Minimum of 1-3 years healthcare or IT-related work experience OR Associate degree in Healthcare Information Technology, Computer Science, Information Technology, or related field.
Skills:
• Knowledge of computer hardware
• Exceptional written and oral communication skills
• Exceptional interpersonal skills
• Understanding of TCP/IP based networking
• Work well with minimal supervision showing clear direction and initiative.
Licensure/Certification/Registration:
• N/A