IT Service Desk Technician I

Overview: 

If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking an IT Service Desk Technician I. The Service Desk Technician I is responsible for resolving support requests and ensuring customer satisfaction and the continuous delivery of service. The Service Desk is the central point of contact for all IT-related service requests, and as a member of the team, you'll work in a fast-paced environment providing world-class customer service and technical support to all our employees. We'd like to hear from you if you're ready to bring your talent and passion to creative and innovative insurance.  

What you’d be doing: 

• Provide technical support to end-users via in-person, video, phone, chat, and ticketing systems.


• Install, configure, maintain, and troubleshoot hardware, software, and peripherals both on-site and remotely.


• Track, resolve, and escalate technical issues using the Service Desk ticketing system.


• Support mobile and computing devices, including phones, tablets, and laptops.


• Create and maintain documentation for processes, inventory, and configurations.


• Offer technical guidance and training to end-users.


• Collaborate with senior HelpDesk members for issue visibility and escalation.


• Gather and report user feedback to management.


• Meet or exceed SLAs and assist with projects as needed.

We’re looking for someone who has: 

• 1-3 years of previous experience as an IT Service Desk Technician 


• Basic networking and hardware skills 


• Microsoft 365, Windows, and Mac operating systems skills 


• Outstanding customer service skills, plus strong written and verbal communication skills   

Highly preferred candidates also have: 

• CompTIA's A+ 


• ITIL Foundations 


• PowerShell Experience 


• ITSM Experience (Freshservice) 

About SageSure:

Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed property in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 110 home, flood, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $3.2 billion of inforce premium and helps protect more than 970,000 policyholders.  

 We have more than 1,000 employees in a distributed workforce environment across 12 offices—Fairfield, CA; Mountain View, CA; Cheshire, CT; Jacksonville, FL; Tallahassee, FL; Tampa, FL; Chicago, IL; Jersey City, NJ; Marlton, NJ; Cincinnati, OH; Houston, TX; Sheboygan, WI—who are tackling the industry’s toughest challenges.     

SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work. 

Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you. 

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