IT Service Management Lead

Job Description

Client is looking for a consultant, preferable ITIL certified, who will work with the client to review the existing ITSM program and processes, provide gap analysis and lead the implementation of the new software and processes to provide best practices in delivering technology services and support to the client's business users.

Skill Requirements for Lead (on-site in Memphis):

• • Experienced in Service Management delivery
• • Experienced in ITIL
• • Experienced in requirements gathering (from customer team), workflow from old tools to new in:
• o Problem Management
• o Incident Management
• o Event Management
• o Change Management (FIRST PRIORITY)
• o Incident Managemento general service management dashboards
• • Workshop delivery expert
• • Process Guide writer
• • As-Is writer

Share the Profiles to dinesh@techtammina(dot)com

Contact: 703-349-1004

Job Type: Contract

Duration:6+Months

Citizenship: USC/H1B/GC

Expenses: All-inclusive

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