IT Service Management Process Owner

V2Soft (www.v2soft.com) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China, and Germany. At V2Soft, our mission is to provide high-performance technology solutions to solve real business problems. We become our customer's true partners, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace and believe it has a positive effect on our company and the customers we serve.

Experience Level: More than 10 years

Skills & Job Responsibilities: IT Service Management Process Owner of an IT Service Management process, (e.g., Incident, Problem, Change, Request, etc.). The process owner will be responsible for ensuring high levels of performance of the ITSM processes. Responsible for accurate and timely reporting and establishing service improvement activities, when required. Responsible for overseeing all related processes and ensuring they are effectively executed. Implements improvements and strategies to support the goals and objectives of the organization. Develops metrics and reporting requirements and maintains service level agreements (SLA). Trains, guides and advises on the process. Develops and maintains process documentation, workflow diagrams and knowledge database articles. Promotes high service quality and identifies opportunities to improve day-to-day operations. The Change Management Process Owner leads the Change Control Board ensuring that all change requests meet all requirements for promotion to the production environment.

V2Soft is an Equal Opportunity Employer ( EOE). - to view all of our open opportunities and to learn more about our benefits.