IT Service Technician

ABOUT US
Our mission is to provide complete hardware, software, and support solutions, enabling clients to operate their businesses more successfully. In 1994, Omega Computer Services started as a small I.T. consulting firm and transformed over the years into a complete I.T. managed service provider. Now, Omega is one of the top MSPs in Michigan. We pride ourselves on a strong company culture, made possible by our staff’s commitment to upholding our five core values:

DO THE RIGHT THING | GROW OR DIE | PASSION FOR OUR WORK | HUMBLY CONFIDENT | WE LOVE CUSTOMER SERVICE

THE POSITION

We are looking for a full-time IT Service Technician to join our team in Portage, Michigan. Our Service Desk is active Monday - Friday, 8:00 AM - 5:00 PM with occasional appointments and on-call shifts required after hours. Please visit www.ocs.help/careers to learn more about our company culture, employee perks, and benefits.

KEY RESPONSIBILITIES

• Diagnose and troubleshoot end-user issues remotely through the ticketing system


• Maintain high-quality support by responding quickly, effectively, and in a professional manner


• Document internal procedures and notes pertaining to the ticket resolution


• Provide occasional on-site technical service and support for existing clients
  

QUALIFICATIONS

• 1+ year(s) of experience working on an IT Service/Help Desk or NOC team environment


• 1+ year(s) of experience providing excellent customer service


• Proven written and oral communication skills


• Ability to work independently, achieve high standards, and consistently meet deadlines


• Possess an inclination and passion for learning new technologies quickly


• Excellent problem-solving skills, especially in fast-paced, high-pressure situations


• CompTIA A+ Certification (or equivalent)


• Certification or above-average comprehension of:
  
  
  
  
  • Active Directory services
  
  
  • Network setups and configurations
  
  
  • Microsoft 365
  
  
  • Multi-platform environments
  
  
  • Ninja RMM (or similar RMM/PSA software)
  
  
  • Freshdesk (or similar ticketing system)
  
  
  • Cisco Meraki
  
  
  
  

WE CAN'T DO WHAT WE DO WITHOUT YOU

This position assists with driving our mission by maintaining high-quality, white-glove I.T. services and support for our clients. This position also contributes to our team by implementing best practices for the ultimate benefit of our staff and clients.