IT Services Coordinator / Dispatch

Soarin Group is a fast-growing technology company that helps organizations gain a competitive advantage through people and technology. We hustle every day to help meet the unique needs of each organization we work with and we are looking for Cable Technicians in the Lincoln/Omaha and surrounding areas to help our team and the organizations we work with grow. 

We offer great benefits including self managed time off, medical reimbursement, free life/dental/vision, cell phone & internet reimbursement, free parking in the heart of downtown Lincoln, and more! 

What we are looking for in a IT Services Coordinator/Dispatch:

• 4-6 years of administrative or equivalent experience in a fast-paced office environment


• Familiarity with cloud-based collaboration tools such as Google Workspace, Microsoft Teams, Slack, or Zoom


• Ability to troubleshoot basic IT issues and coordinate with IT support


• Excellent verbal and written communication skills with the ability to interact professionally with staff, leadership, and external partners


• Excellent verbal and written communication skills with the ability to interact professionally with staff, leadership, and external partners


• Proficiency in project management tools like Monday.com, or similar platforms to track and organize work


• Strong ability to prioritize and handle multiple tasks efficiently while maintaining attention to detail


• Ability to handle sensitive information with discretion and maintain compliance with data privacy and security policies


• A proactive mindset to streamline administrative processes, enhance efficiency, and identify areas for improvement
  

What our IT Services Coordinator/Dispatcher's do:

Client Communication

• Act as the primary contact for onsite service requests via phone, email, and ticketing system.


• Provide clients with updates on ticket status, estimated response times, and service progress.


• Ensure a professional and positive client experience in every interaction.
  
  

Scheduling & Dispatch

• Prioritize, assign, and schedule service tickets to appropriate technicians based on skill set, availability, team, and priority level.


• Manage technician calendars to optimize resource utilization and timely resolution of client issues.


• Coordinate onsite and remote support scheduling with both clients and internal teams.

Ticket Management

• Monitor the service desk queue to ensure tickets are logged, categorized, and dispatched accurately.


• Track progress of open tickets and follow up to ensure timely resolution. 


• Escalate urgent or high-impact issues to management as needed.
  
  

Process & Documentation

• Maintain accurate records of communication, scheduling, and ticket updates in the PSA (Professional Services Automation) system.


• Support continuous improvement by identifying recurring issues or scheduling challenges.


• Adhere to company policies, procedures, and service-level agreements (SLAs).

Interested!?

If you love a fast-paced environment that will challenge and grow your skills and abilities, we would love to hear from you! Submit your cover letter and resume today!

We are an equal opportunity employer and welcome applications from all qualified candidates.