I.T. Services Field Technician

Company: PenTeleData 

Shift: Monday-Friday, 8AM-5PM, but must be available for after hours and on call support  

Pencor and its subsidiaries are Equal Opportunity Employers

PenTeleData,a leader in data transport, Internet, networking technologies, security and consultation services throughout Pennsylvania and New Jersey is experiencing significant growth and is seeking a Field Technician for the I.T. Services department.

The I.T. Services Department is the customer facing professional services group of PenTeleData. ITS provides Networking, on premise and Cloud computing related support services, and installation/support for PenTeleData Business Voice and POTS phone product to SMB and enterprise customers.

This position will focus primarily in the areas of structured cabling and related services to support Telecom and Data network installations. Ability to travel and perform duties throughout our service footprint required.

Responsibilities include but are not limited to: 

• Installation and testing of cabling, equipment and peripherals for Telephone and data networks


• Performing basic troubleshooting and testing of installed equipment


• Performing cut-over and training for POTS and VOIP phone installations


• Other duties as assigned

Qualifications:

• Associates Degree and/or a combination of related industry experience and certifications


• 2+ years hand on experience with the installation of structured cabling for data and Telecom systems


• Established residency in Pennsylvania


• Valid PA Driver’s License and good driving record


• Understanding of Wi-Fi technologies


• General knowledge of the full range of products and capabilities typically found in an SMB environment


• Familiarity with common network equipment (wired/wireless) commonly installed in an SMB environment


• Experience using MS Word, Excel, Viso and standard Microsoft applications


• Experience with Data and Telecom network installations


• Experience with POTS and VOIP phone services and requirements


• Experience with standard networking equipment such as routers and switches


• Excellent Communications Skills – Oral and Written


• Excellent Organizational and Time Management Skills


• Ability to use common hand/power tools and test equipment


• Ability to lift and carry up to 40lbs


• Ability to work well at heights on ladders, bucket trucks and roofs


• Ability to present a professional appearance and provide exceptional customer service at all times and in all situations


• Ability to travel and perform duties throughout our service footprint


• Ability to work overtime and flexible schedules as needed
  

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