IT Site Support

JOB SUMMARY:

The IT Site Support role provides IT infrastructure support on-site and remotely, including incident management, system maintenance, and project delivery, working closely with the Global IT team and external partners. This role ensures IT systems operate reliably, securely, and in line with company standards.

JOB RESPONSIBILITIES:

Information Technology

• Provide incident, problem, and request management through IT service management systems.


• Procure, configure, deploy, and support end-user devices (laptops, desktops, workstations, mobile devices) and phone systems.


• Support servers, networks (WAN/LAN), UPS, switches, backup environments, and third-party vendor systems.


• Maintain on-site computer rooms, racks, cabling, and data rooms.


• Manage vendor service activities, SLAs, and escalation processes.


• Maintain IT asset registers and conduct physical audits; support refresh and retirement programs.


• Plan and implement IT infrastructure changes, expansions, or renovations.


• Execute patching plans, manage backup/restoration processes, and ensure critical equipment reliability.


• Track time, report efforts, and manage vendor resources on-site and remotely.


• Participate in audits, service-level reviews, continuous improvement initiatives, and training of end users.

• Support advanced engineering projects to develop new or improved processes and plant automation systems.


• Support Operations with troubleshoot, maintain, and program PLC and other automation controls for equipment


• Conduct machine risk assessments, ensure compliance with machine safety standards, and participate in TMSS initiatives.


• Assist in facility expansion planning, layout design, system integration, and quality control.


• Create software requirements documentation, contribute to peer reviews, and participate in validation and testing.


• Develop and maintain process documentation, work instructions, and best practice guidelines.


• Gather, analyze, and compile data in presentable format from automation systems to support operations and continuous improvement initiatives.


• Primarily IT support for the Seward location; but may support other locations as needed

JOB REQUIREMENTS:

EDUCATION:

• Bachelor’s Degree in Electronics, Computer Science, Engineering, or similar discipline preferred

EXPERIENCE:

• 1-3 years of prior experience

REQUIREMENTS:

Information Technology Skills

• Strong ability to work independently within a matrix organization.


• Expertise in installation, configuration, patching, and troubleshooting of Windows OS, Microsoft tools, and client-side software.


• Experience with Dell hardware (desktops, laptops, printers), handheld scanners, barcode printers, and plotters.


• Experience with Microsoft SQL server.  Understanding of database structure, stored procedures, and queries.


• Basic troubleshooting knowledge for Windows Server, Cisco switches, access points, routers, APC UPS, LAN/WAN, and biometric devices.


• Optional experience with Active Directory administration, Bitlocker encryption, and mobile device support.


• Familiarity with IT service desk processes and service-level objectives.


• Skilled in MS Project, Visio, Excel, Word, and PowerPoint.


• Strong technical troubleshooting, problem-solving, organizational, and time management skills.


• Customer-focused with excellent communication, relationship-building, and networking abilities; able to translate technical concepts for non-technical audiences.


• Ability to learn quickly, adapt to change, and meet project deliverables.


• Knowledge of 5S principles and ability to conduct knowledge-sharing sessions.

• Experience with PLC & HMI equipment preferred.


• Ability to support plant automation, process improvement initiatives, and integration of IT and controls systems.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Flexibility to work long hours and other work schedules as needed


• Ability to lift up to 50 – 100 lbs.


• Extensive standing, walking, climbing, stooping, bending over, reaching, twisting, arm wrist and hand motion,


• Manual dexterity


• Good visual ability


• Frequent skin exposure to chemical – based fluids such as coolant, drawing compounds, lubricating oils, etc

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This job is performed in all areas of building facility including offices and production plant floor on all equipment and machines


• Varying temperatures (cold to hot)


• Infrequent exposure to outside weather environment


• Fast – paced work environment


• Small, confined space around some machines/equipment


• Wet, slippery floors in some areas

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.