IT Software Specialist

JOB SUMMARY

Responsible for providing advanced-level support for various applications including GEMS, Tyler Technologies, UBILL/Cogsdale, and Laserfiche. Supports application implementation and testing. Acts as a mediator between IT Support and the Development Team. Responsible for routine administrative tasks and documentation.

ESSENTIAL JOB FUNCTIONS

• Administer system security (e.g., authorization, access, read-only, passwords) for Tyler Technology, Cogsdale, and Laserfiche applications.
• Provide advanced support for various line of business applications including Cogsdale, Tyler, and Cityworks for internal and external customers.
• Provide Level 3 support for Tyler Technologies, Cogsdale, and Laserfiche applications before escalation to the development team.
• Lead IT support personnel for application implementation.
• Perform application maintenance and administration as needed.
• Test new versions of Cogsdale, and Tyler Technologies applications and learn software enhancements.
• Provide Level 1 end-user IT support for all software issues.
• Log all support issues in the Service Desk application.
• Maintain support scripts in electronic form.

QUALIFICATIONS

Education and Experience:

• Associate’s Degree in Computer Information Systems or equivalent preferred.
• Experience with Microsoft SQL is a plus.
• Minimum of two years’ experience in IT Support on the City of Thomasville’s system.

Knowledge, Skills, and Abilities:

• Ability to communicate effectively with both internal and external customers.
• Strong oral and written communication skills.
• Ability to adapt to frequently changing priorities and tasks.

PHYSICAL/MENTAL DEMANDS

• Mobility to work in typical office settings using standard office equipment.
• Vision to read printed materials and computer screens.
• Hearing and speech to communicate in person and over the telephone.

WORKING CONDITIONS

• General office setting with occasional deadlines requiring flexibility and adaptability.

LIMITATIONS AND DISCLAIMERS

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered incidental to performing their duties as though they were actually written out in this job description.

Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.