IT Solutions Engineer

Job Description

Job Description

Why Apply Here?

Apply if you want to work in a culture that appreciates you through work-from-home flexibility, a fun yet fast-paced team environment and strives to help you meet your professional objectives while giving our customers unparalleled results.
We are looking for someone to join our team in Cincinnati with great experience and who's fun to work with

to lead our team to support our customer's Microsoft cloud and on-premise technologies. Most of our customers depend on our full support and ownership of their technologies, systems, infrastructure and security management to help them maintain their business goals while not worrying about their IT.

Operations Team Objective

Our goal is unsurpassed customer focused IT support and unparalleled service while valuing each team member to meet our team and company goals.

Key Requirements

Create a professional rapport with customers by helping them feel their request is your most important priority
Take ownership of requests and projects from start to finish
Commitment to excellence
Set customer expectations by prioritizing and scheduling their requests
Track time and work using ticketing system
Create and maintain documentation for system configuration, mapping and processes
Assist Support Team with high level escalations
Mentor and share knowledge with Support Team
Meet personal and team targets and objectives
Technical Requirements

Work with sales team in the scoping and design of projects and solutions
Work with vendors (when applicable) to resolve customer issues
Manage systems for monitoring all customer systems and infrastructure
Proactively ensure the highest levels of systems and infrastructure availability
Maintain security, backup, and redundancy systems
Respond to alerts from various monitoring systems
Contribute to continuous improvement efforts for internal processes and customer solutions
Work on Projects to meet on time and on budget completion goals

Types of projects include: Microsoft 365 Migrations, Azure Implementations, Azure AVD, Microsoft Security Projects, Network Infrastructure, Cloud Migrations, etc.

Write and maintain custom scripts to increase system efficiency and lower the human
intervention time on any tasks
Participate in the design of information and operational support systems
Manage security, backup, and redundancy systems
Other Requirements

Combination of onsite support & remote support
Participate in On-Call rotationSame-day travel to customers outside of Cincinnati occasionally required
Personal development and continual learning

Benefits Include

Work From Home Days
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
401K
Paid Vacation
Personal Days
Mileage reimbursement
Mobile Phone Stipend
About SpliceNet Consulting

SpliceNet Consulting is a Cincinnati based MSP focused on serving Law Firms, Nonprofits, Manufacturers and SMBs in Ohio, Kentucky, Indiana. We owe our success to our dedicated team which in turn is the core to our customers’ success.
We continually search for better ways to enjoy work and show our appreciation to our team. We enjoy lunch together at least twice a month and cut up with each other daily.
Many say "we appreciate you", WE SHOW IT.

Company website: www.splice.net
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