IT Specialist 1

Description

Job Title: IT Specialist 1

Department: Information Technology

Reports To: Director of Information Technology

FLSA Status: Non-exempt

Prepared By: HR

Summary 

As an IT Specialist at FHU, you will be responsible for maintaining, upgrading, and troubleshooting our company's IT systems and infrastructure. You will play a crucial role in ensuring our technology operates smoothly and efficiently to support our mission. This position requires a combination of technical expertise, problem-solving skills, and customer service.

Essential Duties and Responsibilities 

There are 4 levels of IT Specialist at FHU. Depending on experience, certifications, and job performance there is a path of growth for the qualified candidate. The tasks listed below cover the responsibilities of IT Specialist.

Install, configure, and maintain hardware and software systems, including end-user devices, IOT devices, networking equipment, and peripherals.

- Monitor system performance and troubleshoot issues to ensure optimal uptime and reliability.

- Respond promptly to user requests for technical support and provide timely resolution to IT-related problems.

- Manage user accounts and permissions, ensuring appropriate access levels and security measures are in place.

- Implement and enforce IT policies and procedures to safeguard company data and ensure compliance with regulatory requirements.

- Collaborate with other departments to identify technological needs and propose solutions to enhance productivity and efficiency.

- Stay up to date with emerging technologies and industry trends, and make recommendations for technology improvements and upgrades.

Supervisory Responsibilities                      

None

Competencies                      

To perform the job successfully, an individual should demonstrate the following competencies :

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skilfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Social Skills- Being aware of others’ reactions and understanding why they react as they do; adjusting actions in relation to others’ actions. 

Requirements

Education and/or Experience                      

Two year college program certificate; or two years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Comptia A+, Network+, Security+ or related certification is a plus, but can be obtained after hire.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 The noise level in the work environment is usually quiet.