IT Specialist

Responsible for end user technical support, including desktop management, software and hardware system troubleshooting, problem resolution and documentation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 

• The IT Specialist is primarily tasked with maintaining interfaces and end-user systems to be fully operational 24/7/365. 
• Responds to user IT requests. Logs resolutions in data base to track issues and for future reference.
• Deploy latest security patches for all computers after testing for compatibility.
• Troubleshoot, identify and resolve technology issues including hardware, software and peripherals.
• Work with external vendors as needed to resolve complex software and/or interface issues.
• Maintain IT asset list with all pertinent data for troubleshooting and maintenance.
• Responsible for technical setup for special events as instructed by IT Director.
• Researches and gathers information on special projects, as necessary.
• Responds to on-call emergencies as assigned or as necessary for 24/7/365 operation of critical systems.

•  Two- or four-year degree in Information Technology preferred or four years’ related work experience. 
•  Excellent technology skills required, to include hospitality specific software, networking, security, backup and recovery systems, PCs, laptops, and printers. 
•  Experience with the hospitality industry is preferred.