IT Specialist

IT Specialist 

Job Description 

The IT Specialist provides comprehensive technical support across Tower Mobility, handling hardware and software troubleshooting, account management, system configuration, and service requests for 500+ employees. They will work directly with the Lead IT Specialist and help to cover the full spectrum of day-to-day IT operations. 

Key Responsibilities:  

• Manage user accounts, permissions, and access requests across enterprise platforms (Active Directory, Google Workspace, Microsoft 365). 

• Provide technical support for hardware, software, and connectivity issues across the entire organization. 

• Configure, deploy, and maintain employee workstations, laptops, mobile devices, and peripherals. 

Additional Duties:  

• Support SaaS platform administration and user management for Google Workspace, Microsoft 365, and other enterprise applications. 

• Troubleshoot VPN, remote access, wireless connectivity, and multi-site network issues. 

• Document resolutions and contribute to the IT knowledge base for recurring issues and standard procedures.  

• Monitor basic system alerts and escalate infrastructure issues to the Lead IT Specialist.  

General Skills & Qualifications: 

• Excellent verbal and written communication skills. 

• Excellent problem-solving abilities with a focus on continuous improvement in learning. 

• Strong troubleshooting skills across Windows, macOS, and Linux platforms.  

• Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN) and basic server administration. 

• Ability to work in a fast-paced environment and showcase the ability to take initiative, value collaboration, and become highly adaptable. 

• Uphold customer service while showcasing patience for non-technical users. 

• Must be highly organized with a strong focus on workflow structure. 

• Be able to quickly learn new applications, software, and dashboards as adopted and used within the company.  

• Must have an active driver’s license and be approved on the company’s insurance.  

• Able to lift up to 50 pounds without assistance as needed. 

Benefits: 

• Medical, dental, and vision benefits. 

• Paid time off, Sick Time, and Holiday Pay where eligible. 

• Eligibility for Perkspot program. 

• Access to AD&D Insurance. 

• $40 personal phone reimbursement eligibility depending on position will be issued monthly.  

Additional Information: 

• This outline is not intended to be all-inclusive of employee duties and responsibilities as they may change at the discretion of TowerMobility. 

• The hourly wage for this position is $20.00. 

It is the policy of TowerMobility to provide equal employment opportunities to all applications without regard to race, color, creed, religion, sex, gender, pregnancy status, gender identity, gender expression, national origin, citizenship, age ancestry, sexual orientation, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, reproductive health care decision make, military or veteran status or any other characteristic protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, and compensation. In addition, TowerMobility will provide reasonable accommodations for qualified individuals with disabilities.