IT Specialist

Company Description

Job Description

Scope of Responsibilities

• Serve as the primary on-site IT resource for the Arlington office.


• Provide technical support for hardware, software, and collaboration platforms.


• Ensure conference rooms, AV systems, and video conferencing technologies operate reliably for frequent internal and external meetings.


• Troubleshoot and maintain office peripherals, including printers and scanners.


• Deploy, configure, and maintain macOS and Windows endpoints.


• Technical Onboarding & Offboarding: Manage the end-to-end process, including provisioning devices, identity creation, and secure account deactivation.


• Manage hardware lifecycle, imaging, and Asset Management tracking.


• Administer Identity and Access Management (IAM) platforms to ensure secure and appropriate user access.


• Support endpoint management tools such as Mosyle, Intune, SCCM, or similar.


• Assist with Cloud and SaaS provisioning, license management, and user lifecycle processes.


• Support local networking infrastructure, including wireless systems, firewalls, and secure connectivity.


• Troubleshoot VPN and remote access issues.


• Apply systems and network security best practices aligned with company standards.


• Maintain documentation and knowledge base materials.


• Perform day-to-day security functions, including monitoring and responding to alerts within the SIEM tool.


• Utilize EDR platforms to ensure endpoint health and security compliance.


• Assist in maintaining the overall security posture of the local office environment.


• Actively identify opportunities to improve IT functions and automate manual tasks.


• Write and maintain SOPs and knowledge base materials for all core IT processes to ensure consistency and scalability.


• Coordinate with external vendors, AV providers, and service partners as needed.


• Work closely with the IT Manager in Pittsburgh to maintain alignment across offices.

Qualifications

• U.S. Citizenship is required

• 4+ years in IT operations, systems administration, or a similar technical support role.


• Must be a highly organized self-starter capable of working independently to manage competing priorities, track long-term projects, and proactively identify operational improvements without constant supervision.


• Proven experience deploying and maintaining macOS and Windows hardware using MDM solutions (e.g., Intune, Mosyle).


• Solid understanding of TCP/IP, DNS, DHCP, VLANs, and WiFi management.


• Experience managing IAM solutions (e.g., Google Workspace, Okta, Azure AD/Entra ID) and Cloud environments (e.g., Google, Azure, AWS).


• Proficiency in troubleshooting diverse hardware (especially MacOS), office peripherals(printers/scanners), and conference room AV equipment.