IT Specialist

The incumbent will provide day-to-day IT technical support for computers, communication devices, software, user accounts and related business technology.

Responsibilities

• Purchases, configures, maintains, tracks, and provides user support for technology assets, including but not limited to computers and peripherals, tablets, cell phones, desk phones, printers, software, licenses, and equipment assignments.


• Installs and configures standard and approved special-request software.


• Provides user support and troubleshooting for approved business software.


• Maintains security training software and assists with user enrollment, tracking, and reporting.


• Sets up and maintains user profiles, group mailing lists, and security groups in Active Directory and Microsoft Entra


• Provides user support for conference room technology, printers and other approved hardware.


• Provides IT helpdesk troubleshooting and support and manages tickets in a timely manner.


• Serves as a liaison with IT Consultants
  

Education and Experience    

• Bachelor’s degree in computer science or related field or at least four years of experience working in an IT environment.


• Microsoft administration certificate preferred.
  

Knowledge and Skills 

• Familiarity with Microsoft networks, SQL, Azure, backup solutions, and virus protection packages.


• Good interpersonal and communication skills.


• Ability to work in a fast-paced environment with minimal supervision.


• Strong attention to detail and accuracy, with the ability to multitask and maintain confidentiality.


• Ability to troubleshoot and resolve networking issues.


• Ability to set up and troubleshoot IT equipment.
  

We offer full benefits and competitive compensation.

Hourly range: $29.04 - 36.30 depending on experience

Benefits:

• 401(k) with company match


• Health insurance


• Dental insurance


• Vision insurance
  


• Flexible Spending Account


• Health Savings Account


• Life insurance


• Paid vacation and sick time


• Parental leave


• Tuition reimbursement


• 11 company paid holidays

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled

*This organization participates in E-Verify.*