IT Specialist

We are seeking a versatile and technically skilled IT Specialist to support, maintain, and optimise IT systems and infrastructure. This role involves troubleshooting technical issues, managing hardware and software, and ensuring smooth day-to-day IT operations.

The ideal candidate has a broad understanding of IT systems, strong problem-solving skills, and the ability to work across multiple technologies.

Key Responsibilities

• Provide technical support for hardware, software, and network-related issues
• Install, configure, and maintain computers, systems, and applications
• Monitor system performance and ensure uptime and reliability
• Manage user accounts, permissions, and access controls
• Support network connectivity (LAN/WAN, VPNs, Wi-Fi)
• Perform system updates, patches, and routine maintenance
• Assist with cybersecurity measures and endpoint protection
• Maintain IT documentation, asset inventory, and procedures
• Collaborate with internal teams and external vendors
• Troubleshoot and resolve technical incidents efficiently

Qualifications

• Associate or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 2–5+ years of experience in IT support or systems administration
• Knowledge of Windows, macOS, and basic Linux environments
• Familiarity with Microsoft 365, Active Directory, and cloud services
• Basic networking knowledge (TCP/IP, DNS, DHCP)
• Strong troubleshooting and analytical skills
• Good communication and customer service abilities

Core Competencies

• Technical Troubleshooting
• System Administration
• Network Support
• Security Awareness
• Time Management & Organisation
• Communication Skills

Preferred Qualifications

• Certifications such as CompTIA A+, Network+, or Microsoft Certified
• Experience with cloud platforms (Azure, AWS)
• Basic scripting knowledge (PowerShell, Bash)
• Familiarity with ticketing systems and ITIL practices

Benefits

• Competitive hourly compensation
• Flexible remote or hybrid work options
• Opportunities for professional development and certifications
• Exposure to a wide range of technologies
• Supportive and collaborative work environment