IT Specialist

IT Specialist

About Us:

At Gooseneck Implement, our purpose is to enable our employees and customers to lead a fulfilling life. Rooted in our core values of Genuine Passion and Genuine Gratitude, we operate with integrity, accountability, and resolve. As a trusted partner in the Ag equipment industry, we create an optimal business environment, ensuring success for our employees and customers.

About the Position:
Department: Information Technology
Reports to: IT Manager
Supervises: None

Responsibilities:

• Troubleshoot, repair, maintain, install, and perform testing activities on various computer equipment, peripherals, data communication, and computer network systems.


• Report equipment quantity needs, set up new users with job specific hardware and system access.


• Maintain and support the information technology infrastructure (network and computer hardware) for all locations throughout Gooseneck Implement.


• Develop and maintain software and hardware inventory and tracking systems.


• Provide phone support and training to new and current users and solve miscellaneous phone problems, including set-up, moving phones, voice mail, and possible cable installation.


• Provide support to users relating to both hardware and software problems on their personal computers.


• Perform preventive maintenance for computer, data communication, and/or peripheral equipment; test and adjust to appropriate standards.


• Maintains knowledge of current technology and stays abreast of new technological advancements.


• Assists in developing and delivering information technology and business system training for the entire organization.


• Special projects as assigned.

Experience, Education, Skills, and Knowledge:

• Excellent communication skills and the ability to work as a team.


• Proven ability to work well with internal and external users.


• Organized and self-motivated.


• Working knowledge of IT security best practices, including endpoint protection, identity and access management, patching, phishing awareness, and basic incident response.


• Strong knowledge of Microsoft Windows operating system.


• Strong knowledge of Microsoft Azure Active Directory, Intune, endpoint protection, and user access controls


• Strong knowledge of networking and associated with Cisco hardware (network switches, firewalls, wireless access points, and routers).


• Proficient in Microsoft Office Products (Outlook, Word, Excel, Power Point, and Publisher).


• Knowledge of John Deere dealer software and processes is a plus.


• 2+ years’ experience in an equivalent IT field preferred and/or bachelor’s degree in computer information systems.


• Must have valid drivers license and be insurable to drive 


• Must be able to travel to all 14 store locations across ND and SD.

Pre-Employment Requirements:
Gooseneck Implement is committed to providing a safe and productive work environment. Candidates must be able to pass pre-employment screenings including drug screen, background check and MVR review. This position requires the employee to be insurable as it requires travel to all Gooseneck locations.