IT Specialist

SUMMARY

We are looking for a highly motivated, enthusiastic, and energetic candidate to join a high-performing IT team in our Dallas, TX office. The ideal candidate will be an independent learner and a go-getter with excellent customer service skills. This is a hands-on position that requires technical skills that are necessary to troubleshoot, support, and administer a wide range of technologies used within the company. The IT Specialist will work closely with the rest of the Technology and Infrastructure team, reporting to Manager, Information Technology.

KEY RESPONSIBILITIES

Utilize Jira ticketing system to ensure that all issues are resolved in a timely manner
Provide first response technical assistance to Welltower employees and Executive Team by phone, email and in person
Identify, troubleshoot, research, and resolve technical hardware and software issues
Install new computers, monitors, printers, phones, and peripherals
Assists with IT projects and implementing new technologies; researching information as required
Assists with patching workstations and endpoint security
Various system administration responsibilities including managing Active Directory, Group Policy, Office 365 and Exchange Online
Configure and manage devices using desktop and mobile device management software
Provide IT support after hours and on weekends as needed and when required to be on the on-call schedule
Perform all other duties as assigned
OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

TRAVEL

Some out-of-area and overnight travel will be required.

MINIMUM REQUIREMENTS

Education: Bachelor’s degree in Information Systems or related field or equivalent work experience is required.

Experience: 1-3 years of relevant work experience is required. The ideal candidate will have experience with the following technologies: Jira Service Management Ticketing System
Laptops and desktops with Windows 10
Printers and multi-function devices
iPhones and iPads managed by MobileIron
Office 365 services - OneDrive for Business and Exchange Online
Okta SSO
Active Directory
Remote access – Zscaler VPN
Audio and video Zoom Room conferencing
Email security and filtering – Mimecast
Operating System imaging and deployment
Applicants must be able to pass a pre-employment drug screen.

WHAT WE OFFER Competitive Base Salary + Annual Bonus
Generous Paid Time Off and Holidays
Employer-matching 401(k) Program + Profit Sharing Program
Student Debt Program – we’ll contribute up to $10,000 towards your student loans!
Tuition Assistance Program
Employee Stock Purchase Program – purchase shares at a 15% discount
Comprehensive and progressive Medical/Dental/Vision options
And much more! https://welltower.com/newsroom/careers/

ABOUT WELLTOWER

Welltower, an S&P 500 company headquartered in Toledo, Ohio, is driving the transformation of health care infrastructure. The Company invests with leading seniors housing operators, post-acute providers and health systems to fund the real estate and infrastructure needed to scale innovative care delivery models and improve people's wellness and overall health care experience. Welltower, a real estate investment trust ("REIT"), owns interests in properties concentrated in major, high-growth markets in the United States, Canada and the United Kingdom, consisting of seniors housing, post-acute communities and outpatient medical properties. More information is available at www.welltower.com

Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)