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IT Specialist (2–5 Years Experience)
Job Summary
We are seeking a skilled and proactive IT Specialist with 2–5 years of hands-on experience to support, maintain, and expand our organization’s IT systems and infrastructure. The ideal candidate will provide technical support, troubleshoot issues, manage systems and networks, and ensure the smooth operation of IT services across the organization.
Key Responsibilities
• Provide technical support (Level 1 & 2) to end users for hardware, software, and network-related issues
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Manage user accounts, permissions, and access controls (Microsoft & vendors)
• Perform system updates, patches, backups, and security checks
• Troubleshoot and resolve network issues (LAN, WAN, VPN, Wi-Fi)
• Assist in IT projects, system upgrades, and new technology implementations
• Maintain accurate documentation for systems, procedures, and troubleshooting guides
• Ensure compliance with IT security policies and best practices
• Knowledge of AI systems to integrate with our daily work flow
Required Qualifications
• Bachelor’s degree in Information Technology, (or equivalent experience)
• 2–5 years of professional IT support or systems administration experience
• Strong knowledge of:
o Microsoft 365 / Office 365
o Networking fundamentals
o Hardware troubleshooting and system maintenance
• Ability to troubleshoot problems independently and under pressure
Additionally
• Local travel between sites is required weekly
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