IT Specialist - Help Desk

IT Specialist – Help Desk

Location: Sparks, NV
Status: Full-Time | Onsite

Join New Deantronics!
We’re seeking a full-time IT Specialist – Help Desk to support our growing team. This role is in-person. In this role, you’ll provide front-line technical support, keep our systems running smoothly, and help ensure employees have the tools they need to succeed. If you enjoy solving problems, delivering great service, and staying current on new technology, this is the place for you!

Why You’ll Love Working Here

• Comprehensive Health Coverage (employer paid) – Medical, dental, and vision plans
• Life Insurance – Employer-paid basic life
• 401(k) with Employer Match – Plan for your future with our discretionary match
• Generous Paid Time Off – 20 days of PTO to rest and recharge
  

What You’ll Do

• Troubleshoot and resolve hardware and software issues for desktops, laptops, printers, and other devices.
• Manage and maintain computer systems and networks, including backups, security protocols, software updates, and hardware configurations.
• Install and configure desktop and laptop equipment as needed, ensuring all systems are operational.
• Provide support for remote and on-site employees, addressing issues related to laptops, desktops, software, and peripherals.
• Deliver high-quality customer service by responding to inquiries and IT-related requests in a professional and timely manner.
• Update and maintain documentation and training materials related to IT policies, procedures, and best practices; Create and update internal support documentation for IT teams.
• Stay current with the latest technologies and best practices in IT support and suggest improvements to enhance team performance and productivity.
• Serve as a secondary point of contact for select external IT vendors, assisting with communications and coordination as needed.

What We’re Looking For  

• Strong knowledge of Windows OS, Mac OS, and Linux operating systems.
• In-depth knowledge of Microsoft Office 365 Suite.
• Familiarity with Cisco Networking and WebEx Control Hub administration.
• Previous experience with Cisco Webex Room video systems.
• Strong communication skills, both verbal and written, with the ability to troubleshoot and explain technical issues clearly to users of varying technical expertise.
• Demonstrated ability to think critically and resolve technical issues efficiently.
• Ability to work both independently and collaboratively within a team.
• Excellent customer service skills with a professional demeanor when interacting with employees.
• A genuine passion for technology with a strong willingness to learn and adapt to new tools and systems.

If you’re ready to put your tech skills to work in a supportive, collaborative environment—apply today to join New Deantronics as our next IT Specialist – Help Desk professional!

• 3-5 years of experience in IT support, help desk, or system administration.
• Microsoft 365 Administrator certification (preferred).
• Experience with SolidWorks is a plus.
• Experience with VMware management.
• A degree or certification in Information Technology or a related field is preferred but not required.