IT Specialist Level 3

POSITION SUMMARY:

IT Specialist will keep the database(s) up and running smoothly 24/7. The goal is to provide a seamless flow of information throughout the company, considering both backend data structure and frontend accessibility for end-users. Responsibilities extend to data integrity and ensuring appropriate response to infrastructure alerts. The IT Specialist interacts with analysts, vendors and information technology leadership.

RESPONSIBILITIES:

• Assists other members of the medical office team as required or assigned.


• Attend in house PCMH training.


• Identify computer or network equipment shortages and place orders with approval


• Provide maintenance of the vendor database management system.


• Test and convert new releases of the database management software


• On-Prem domain services administration and support
  
  
  
  • Active directory i. Add, disable users, groups, containers.
  
  
  • DHCP/DNS
  
  
  • Group Policy administration
  
  
  • Domain print services
  
  
  
  


• Ensure security and privacy of networks and computer systems


• Network and hardware management/support
  
  
  
  • Workstations/Laptops
    
    
    
    • Assist or manage acquisition
    
    
    • Windows imaging, asset tagging and provisioning
    
    
    • Break-fix, upgrades (RAM, hard-drives, etc)
    
    
    • Peripheral install/support (scanners, etc)
    
    
    
    
  
  
  • Printer management i. Install, configure, and maintain
  
  
  • Networking- switches, wifi access points
  
  
  • Compute and Storage- servers, SANs, V-Hosts
  
  
  • Firewalls
  
  
  • Phone and Internet services
  
  
  • Support contact, any new or change in circuit (USAC, etc), redundancy (cellular router, etc).
  
  
  
  

• Provide orientation and guidance to users on how to operate new software and computer equipment


• Organize and schedule upgrades and maintenance without deterring others from completing their work


• Microsoft 365


• Backup system
  
  
  
  • on-prem and cloud (Azure)
  
  
  
  


• End-point security


• Maintain records/logs of repairs and fixes and maintenance schedule


• Install and configure appropriate software and functions according to specification


• Develop and maintain local networks in ways that optimize performance.


• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging.


• Licensing and warranty/support.


• Monitor back ups


• Communicate complex technical issues in an understandable manner to non-technical users.


• Other duties as assigned.

QUALIFICATIONS:

• BS/BA in Information Technology, Computer Science or a related discipline


• Proven work experience as an IT Specialist or relevant experience


• Network certification (e.g. CompTIA Network+) preferred


• The ability to carry out the assigned duties of this position independently or with only minimal supervision.


• The ability to read medical, legal, and insurance documents.


• The ability to establish and maintain appropriate filing system for the retrieval of needed information.


• Must be qualified in Basic Life Support techniques.