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IT Specialist Level 3

icon building Company : Mid Delta
icon briefcase Job Type : Full Time

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Job Description - IT Specialist Level 3

POSITION SUMMARY:


IT Specialist will keep the database(s) up and running smoothly 24/7. The goal is to provide a seamless flow of information throughout the company, considering both backend data structure and frontend accessibility for end-users. Responsibilities extend to data integrity and ensuring appropriate response to infrastructure alerts. The IT Specialist interacts with analysts, vendors and information technology leadership.



RESPONSIBILITIES:



  • Assists other members of the medical office team as required or assigned.

  • Attend in house PCMH training.

  • Identify computer or network equipment shortages and place orders with approval

  • Provide maintenance of the vendor database management system.

  • Test and convert new releases of the database management software

  • On-Prem domain services administration and support

    • Active directory i. Add, disable users, groups, containers.

    • DHCP/DNS

    • Group Policy administration

    • Domain print services



  • Ensure security and privacy of networks and computer systems

  • Network and hardware management/support

    • Workstations/Laptops

      • Assist or manage acquisition

      • Windows imaging, asset tagging and provisioning

      • Break-fix, upgrades (RAM, hard-drives, etc)

      • Peripheral install/support (scanners, etc)



    • Printer management i. Install, configure, and maintain

    • Networking- switches, wifi access points

    • Compute and Storage- servers, SANs, V-Hosts

    • Firewalls

    • Phone and Internet services

    • Support contact, any new or change in circuit (USAC, etc), redundancy (cellular router, etc).





  • Provide orientation and guidance to users on how to operate new software and computer equipment

  • Organize and schedule upgrades and maintenance without deterring others from completing their work

  • Microsoft 365

  • Backup system

    • on-prem and cloud (Azure)



  • End-point security

  • Maintain records/logs of repairs and fixes and maintenance schedule

  • Install and configure appropriate software and functions according to specification

  • Develop and maintain local networks in ways that optimize performance.

  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging.

  • Licensing and warranty/support.

  • Monitor back ups

  • Communicate complex technical issues in an understandable manner to non-technical users.

  • Other duties as assigned.



QUALIFICATIONS:



  • BS/BA in Information Technology, Computer Science or a related discipline

  • Proven work experience as an IT Specialist or relevant experience

  • Network certification (e.g. CompTIA Network+) preferred

  • The ability to carry out the assigned duties of this position independently or with only minimal supervision.

  • The ability to read medical, legal, and insurance documents.

  • The ability to establish and maintain appropriate filing system for the retrieval of needed information.

  • Must be qualified in Basic Life Support techniques.

Original job IT Specialist Level 3 posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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