IT Specialist Level II

This position will support the United States Cyber Command (USCYBERCOM) Joint Operations Center (JOC) and Special Programs with professional services and operational readiness for the USCYBERCOM mission.  

DUTIES AND RESPONSIBILITIES: 

The IT Specialist Level II will provide USCYBERCOM internal system monitoring support as follows:  

1. Monitor USCYBERCOM systems.    
2. Track outages for designated USCYBERCOM systems and provide status updates to JOC leadership.  
3. Coordinate for scheduled outages.  
4. Assist in coordinating with appropriate support organizations to resolve trouble tickets and ensure mission-critical systems remain operational. 
5. Review diagnostics and assess the functionality and efficiency of systems. 
6. Implement security measures. 
7. Monitor security certificates and company compliance of requirements. 
8. Offer technical support to staff and troubleshoot computer problems. 
9. Install and update company software and hardware as needed. 
10. Anticipate and report the cost of replacing or updating computer items. 

QUALIFICATIONS: 

Security Clearance: TS/SCI/CI Poly 

Education: High School Diploma or equivalent. 

Experience: Minimum of five (5) years of experience in Information Technology including:                                                               

• Establishing Video Teleconference (VTC).    
• Providing support to Emergency activities providing general situational awareness of the environment.    
• Performing routine and emergency actions and communications.    
• Performing routine and emergency actions critical to Operations center support including voice communication, message routing, and voice and video conference configuration and operation.   
• Providing maintenance, and controls of the systems that project on Knowledge Walls.    
• Scheduling and Operating VTC and POLYCOM Teleconferences.    
• Identifying when equipment and infrastructure are fully operational, partially operational, or not operational.    
• Performing minor troubleshooting.    
• Initiating the appropriate notification procedures to address outages/degradations per relevant checklists, and SOPs that specify these procedures including submitting trouble tickets.   
• Working knowledge of relevant operating systems, software, and programming 
• Excellent problem-solving and critical-thinking skills 
• Keen attention to detail 
• Good organization, time management, and prioritization 
• Efficient troubleshooting abilities 
• Effective communication skills, including speaking, writing, and active listening. 
• Great customer service and interpersonal skills  

PHYSICAL DEMANDS: 

While performing the duties of this job, the team member is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The team member is frequently required to reach with hands and arms.

The team members are required to type using a keyboard and mouse.

The team member is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.

The team member must occasionally lift and/or move up to twenty pounds. 

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

Office environment.

US Citizenship Required: Due to the requirements of the federal contract that this position supports, U.S. citizenship is required. Citizenship will be confirmed via I-9/E-Verify at the start of employment.