IT Store Support Technician II

Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, memorable experience with exceptional, personal service. We’re looking for a new team member who strives for excellence and brings positive energy, commitment, and a “can-do” attitude to work every day. We value teamwork and celebrate our successes as a team and will value your contribution!

 Added Benefits for choosing The Fresh Market Team:

• Team member discount up to 40%
• Health, Dental & Vision insurance available for individual, spouse, partner, and family.
• And much more!
• 401K contribution and match for part-time and full-time team members.
• Personal time off and additional time off purchase plans available

The Fresh Market currently has an opening for an Information Systems Support Technician II in our Store Support Center (099). The Information Systems Support Technician’s role is to ensure prompt support of information systems at both corporate and store locations. This includes receiving, prioritizing, documenting, and actively resolving support requests, as well as building and managing end-user windows endpoints, peripherals and mobile devices.

• Manage end-user facing systems for team members in the field and Store Support Center environment
• Identify and learn appropriate software and hardware used and supported by the organization.
• Maintain and build out hardware as needed for end-users.
• Provide end-user support in response to support tickets.
• Test fixes to ensure problems have been adequately resolved.
• Responsible for high level projects across stores and Corporate office.
• Assist and provide an escalation point for lvl1 Support personnel.
• Rotating night/weekend on-call schedule
• Occasional travel to stores may be required

At a minimum, what you’ll need:

• Associate’s or Bachelor’s degree in Computer Science, Computer Information Systems or related field.
• Exceptional customer centric focus.
• At least 1-2 years of experience in similar role.
• Strong hardware/software skills
• Ability to problem solve independently.
• Ability to interact with members of cross-functional teams.
• Excellent written and verbal communication.
• Strong organizational and documentation skills.

Preferred Qualifications:

• POS System and peripheral support experience
• Remote support experience

REASONABLE ACCOMMODATIONS: Consistent with applicable laws, TFM will make reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to TFM. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.

Qualified applicants will receive consideration for employment without regard race, color, creed, religion, age, sex, gender, sexual orientation, gender identity, pregnancy and related medical conditions, national origin, genetic information, uniformed service, veteran status, disability, or any other basis prohibited by federal or state law.

The statements in this job description are provided to describe the general nature and level of work expected in this role. While these statements include the essential functions of the job, they are not intended to be a complete list of all responsibilities, duties and skills required. As we work as a team, there may be times team members are needed to perform duties outside of their normal responsibilities based on business needs.

#LI-CL1