IT Subject Matter Expert

Job Description - IT Subject Matter Expert

North South Consulting Group is seeking an IT SME to ensure the reliable, secure, and effective operation of IT systems supporting a veteran’s transition contact. This individual is the technical lead for managing and integrating platforms such as EHR systems, secure communications, and service management tools.

Key Responsibilities:

Provide ongoing IT support to program staff and contact center operations.
Integrate and maintain healthcare and communication platforms.
Troubleshoot technical issues related to case tracking, telehealth, and secure communications.
Collaborate with program leadership to align IT capabilities with operational needs.
Ensure compliance with DoD cybersecurity and data privacy policies.

Required Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or related field.
At least 1 year of experience working with healthcare platforms (e.g., EHRs, ServiceNow).
Working knowledge of software integration within healthcare or call center environments.
Effective communication and documentation skills.
U.S. Citizenship

Desired Qualifications:

Experience supporting DHA,VA, or other federal healthcare IT systems.
Certification in cybersecurity
Familiarity with HIPAA and FedRAMP compliance requirements.

This role is contingent on contract award

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IT Subject Matter Expert

Job Description - IT Subject Matter Expert

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