IT Supervisor-$80K - Continuous Learning Opportunities

AWS/CES is looking for an IT Supervisor

IT Supervisor

Location: Fletcher, NC

Salary: $80K+

Responsibilities:

• Lead a team of Desktop and Systems Support Technicians (DSST) to ensure efficient and effective customer service delivery within the facilities.
• Maximize performance, security, and uptime of desktops, servers, and network infrastructure.
• Monitor assignments from Service Now Requests and assist as needed to meet timelines and Service Level Agreements (SLAs).
• Represent IT as the primary point of contact at the facilities, collaborating closely with IT staff.
• Report any issues requiring corporate IT management involvement, such as non-standard purchases or new system requests.
• Enforce corporate standards, IT policies, and procedures at the facilities.
• Coach and guide staff on standards, policies, and procedures.
• Manage procurement of software and hardware, adhering to IT purchasing procedures and standards.
• Coordinate with IT leadership and accounting on budget planning and expenditure.
• Ensure software licensing compliance and maintain records in the licensing database.
• Oversee security initiatives in alignment with corporate IT standards.
• Maintain an updated inventory of hardware and software at the facilities.
• Explore and implement automation opportunities to streamline manual processes.
• Participate in the hiring and onboarding of new IT staff.
• Share knowledge and collaborate with other facilities, contributing to projects and demonstrating leadership.
• Supervise and support unique systems specific to the facilities, such as local MRP/ERP, PM systems, Time and Attendance System, QA equipment, and other specialized software or hardware.
• Monitor and audit backups according to IT policies.
• Manage and maintain servers, including applying patches and updates per IT policies.
• Administer the local phone system, including paging, voicemail, and changes/additions.

If you are interested please submit your resume to [email protected]

CESDH