IT Support Advisor

About the Job:

In preparation for Samasource’s next phase of growth, we are searching for a seasoned IT Support Advisor. The incumbent is responsible for​ ​supporting the organization's computing infrastructure.

Key Responsibilities: 

• Respond to internal users' IT support requests via Help desk ticketing system.


• Diagnose and troubleshoot hardware, software, and network issues.


• Provide timely resolution of technical problems, ensuring minimal disruption to user productivity.


• Installing, configuring, upgrading and repairing PC hardware &  software. 


• Assist with onboarding new employees by setting up computers, accounts, and access permissions.


• Conduct periodic backups of the identified information systems.


• Provide training and guidance to end users on IT-related best practices, security policies, and tools.


• Monitor and report on recurring technical issues to identify opportunities for process improvement.


• Logging of incidences in an accurate and informative manner as and when they occur.


• Maintain inventory of IT equipment.


• Regularly conduct preventive maintenance on company hardware (computers, network devices) to ensure optimal performance and prevent system failures.


• Ensure compliance with company IT policies and security protocols.


• Escalate complex issues to higher-level IT support as necessary.

Minimum Qualifications

Education:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.


• Relevant IT certifications such as CompTIA A+, ITIL, Cisco, Microsoft or Cloud Infrastructure Certifications are a plus.

Experience:

• 1-3 years of experience in an IT support/helpdesk role.


• Hands-on experience with Windows and macOS operating systems.


• Familiarity with networking basics (TCP/IP, DNS, DHCP).


• Experience with troubleshooting hardware and software issues

Skills & Abilities:

• Strong problem-solving and analytical skills.


• Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users.


• Ability to work both independently and as part of a team.

About Sama 

Sama provides high-quality training data that powers AI technology for Fortune 2000 companies such as Google, Walmart, Ford, Microsoft, and Marriott. We’re experts in data annotation, supporting text, 2D, 3D image, video, and sensor data for machine learning algorithms and generative AI models. Sama offers the highest quality SLAs in the industry, along with cutting-edge ML-assisted annotation tools, QA processes, and security and compliance standards.

Founded in 2008 on the belief that “talent is equally distributed, but opportunity is not”, Sama is driven by the mission to expand opportunities for those who are underprivileged. As a certified B-Corp, Sama has provided worker training programs to increase economic opportunity for more than 15,000 people from underserved communities. By connecting our customers with amazing talent in East Africa, we've impacted more than 69,000 workers and their dependents.

Today, our vision is to provide data scientists, ML engineers, and data operations teams with an indispensable, integrated platform for AI data preparation, labeling, and collection. 

For more information, visit www.sama.com.

More information can be found at:

• Featured in Forbes: How Ethical Is Your AI?


• Sama Honored on Inc. Magazine’s Annual List of America’s Fastest-Growing Private Companies — the Inc. 5000


• Reversing Poverty - Ted Talk by our founder Leila Janah

Our Culture:

Sama is quite unique. We are a technology company with a social mission. People that thrive in a high-growth environment, love working on the bleeding edge of technology, and really care about having a positive impact on the world are a great fit for the Sama culture. Our core values are One Team, One Goal - Deliver. Period. - Trust & Transparency - Customer First - Humanity.

Our Benefits:

Sama offers competitive compensation commensurate with experience and a full benefits package, including: medical, dental, and vision insurance, long-term disability insurance, life, and AD&D insurance, employer-matching Group RRSP, generous holiday and vacation policies, a monthly fitness stipend, monthly cell phone reimbursement and professional development opportunities. Our Talent Acquisition team would be happy to discuss our benefits packages with you in more detail during the interview process.

At Sama, we pride ourselves in being a diverse and equal opportunity employer.