IT Support Analyst

Job Summary:  

The IT Support Analyst is responsible for providing technical support and maintenance for computer systems, hardware, and software within the organization. This role involves diagnosing and resolving technical issues, installing and configuring equipment, and assisting end-users with IT-related problems. The technician also manages service desk tickets, ensures timely resolution of incidents, and maintains accurate documentation. A strong focus on customer service, attention to detail, and the ability to work independently or as part of a team are essential for success in this position.

In addition, the IT Support Analyst will participate in a rotating schedule for after-hours support, ensuring critical IT services remain available and responsive outside of standard business hours.

Responsibilities:

• Service Desk Ticketing
  Log, update, and close support tickets in the service desk system to ensure timely resolution and accountability.


• Hardware Installation and Maintenance
  Set up, configure, and maintain desktops, laptops, printers, and other peripherals.


• Software Installation and Support
  Install and update operating systems and applications; ensure compatibility and performance.


• Troubleshooting and Diagnostics
  Identify and resolve hardware, software, and peripheral issues efficiently.


• User Support and Training
  Provide technical assistance to end-users and offer guidance on common IT tasks.


• System Upgrades and Replacements
  Recommend and implement hardware and software upgrades to meet performance needs.


• Virus and Malware Removal
  Detect, remove, and prevent malicious software using appropriate tools and best practices.


• Network Connectivity Support
  Troubleshoot and support wired and wireless network connections, including VPNs.


• Inventory and Asset Management
  Track IT assets, including hardware, software licenses, and maintenance records.


• Documentation and Reporting
  Maintain accurate records of configurations, repairs, and support activities.

Qualifications:

• High School Diploma or GED (required)


• Associate Degree in Computer Science, Information Technology, or a related field (strongly preferred)


• +2 years of experience supporting manufacturing (preferred)


• Certifications (preferred):




• CompTIA A+ 


• CompTIA Network+ 


• Microsoft Certified: Modern Desktop Administrator Associate


• ITIL Foundation

About Constellium:

With ~1,100 employees, Constellium’s plant in Ravenswood, West Virginia, is one of the world’s largest rolled products facilities, offering customers the most powerful plate stretchers in the world, as well as one of the largest cold rolling mills. Built in 1957, the plant houses 62 acres (about 250,900 m²) of production facilities, and is one of the top 50 businesses in West Virginia. 

We produce plate, sheet, and coil products for aerospace, defense, transportation, marine, and industrial uses. As the global leader in aluminum aerospace technology, we specialize in high performance plates, sheets and extrusions that bring cost and performance benefits to space programs and military and commercial aircraft. Our advanced aluminum products manufactured in the US, France and Switzerland can be found in platforms manufactured by Airbus, Applied Materials, Blue Origin, Boeing, Bombardier, Dassault, Embraer, General Dynamics, LAM, Lockheed Martin, SpaceX and others. The Ravenswood facility is nestled in the foothills of the Appalachian Mountains, along the Ohio River. It is the largest employer in Jackson County, and one of the top 50 businesses in West Virginia.

A culture of family, community, and hard work runs deep in Jackson County. Located in the western region of West Virginia, it is one of the most productive regions in the state, with Ripley as its county seat and Ravenswood serving as its largest municipality. Ripley sits between the Parkersburg and Charleston metropolitan areas.

The region offers plenty of activities, both open-air and indoors, for a wide range of interests. These include parks, lakes, forests, Civil War trails, golf courses, historical landmarks (covered bridges, a heritage house, a castle), museums and galleries, conference centers, the Clay Center for the Arts and Sciences, the Charleston Light Opera Guild, and much more.

Constellium is an Equal Opportunity Employer: Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.