IT Support Analyst

CSP is the industry leader in the formulation and molding of lightweight, advanced composite components for the transportation industries. As an innovative, full-service Tier One supplier, we offer an entrepreneurial environment where you’re only limited by your own imagination. In addition to our team-focused environment, we provide industry-leading benefits, called BENEfits4U. Our comprehensive offering includes: affordable medical, dental, and vision care; flexible spending accounts; life insurance; 401k with company match and much, much more.

Job Description

Job Description

We are seeking an IT Support Analyst for our Carey, & North Baltimore, Ohio Plant.

Position Summary: 
Plant System Support is responsible for daily plant support for IT infrastructure, including troubleshooting, diagnosing and resolving issues related to computer hardware, virtual computers and enterprise systems supporting end user computers.  Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Reports to Plant Management. 

Essential Job Functions:

• Configure, deploy, and track desktop, laptop, printers and other IT equipment.
• Active Directory user account management. Maintain and update Active Directory users/computers/printers. 
• Installing, configuring, and administer Microsoft Windows 7/8 Professional. 
• Setup, change, and terminate user Exchange email accounts. 
• As the Client Side Support troubleshoot and resolve Help Desk Tickets of Users at both Corporate and Plants were necessary. Document actions taken to resolve the issue. 
• Perform routine maintenance and administrative tasks including printer and other hardware maintenance. 
• Assist other team members in any other areas as needed. 
• Responsible for creating IT process documentation and team training materials.
• Responsible for ensuring that customer requirements are met.

Qualifications:

• A minimum of two years of experience demonstrating competency in:  Technical Support; Remote Support; Desktop Support; Windows Server / Active Directory; Windows 7/8; Networking; Phone System Support; Break/Fix.  Knowledge and experience resolving Active Directory, Exchange, VMware Environment, LAN/WAN, hardware and software issues and troubleshooting and maintaining routers and switches in a multi-site enterprise IP network.
• Must be open to work a hybrid 2nd to 3rd Shift for cross coverage to support plant operations.
• Strong analytical and problem solving skills.
• Experience monitoring progress of projects and working independently and proactively within tight, concurrent deadlines with accuracy.
• Ability to communicate professionally and effectively internally and externally in a team environment.
• Certified Technical Trainer with the ability to create process documentation and multimedia interactive training programs for IT Staff and Company personnel.

If you enjoy innovation, and an opportunity to learn and contribute to a growing organization, CSP is the place for you!