IT Support Analyst - Excellent Benefits Package

Opening with our client for an IT Support Analyst.

For this role, the IT Support analyst is responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. 

Responsibilities

• Provides in-person technical assistance to employee end users
• Respond to telephone calls, emails, and personnel requests for technical support.
• Troubleshoot a range of user problems including PC hardware, software, LAN and voice network
• Diagnose problem source through discussions with users and coordinate with internal IT organization support and operations groups and/or with vendors to resolve problems
• Acquire, install, and upgrade PC components and software and plann for/respond to service outages and other problems
• Train users on use of new technology and software
• Perform pro-active monitoring of computer systems through appropriate tools.
• Documents, tracks, and monitors problems to ensure timely resolutions.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related discipline preferred.
• Entry level technical support experience
• Strong interaction and interpersonal skills specifically listening and providing guidance,
• Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions.
• Strong verbal communication skills, including the ability to document operations procedures

IT Support Analyst - 24-00392