IT Support Analyst II

Description:

Passionate IT Support Analyst with desire to resolve user problems.

Summary

The IT Support Analyst I position provides technical support to all areas of the company with a focus on end user support. This position requires engagement with most technical activities to ensure the end users are represented and to reduce minimal disruption to daily work activities. This is an extremely technical position and requires a strong working knowledge in most areas of IT.

Skills and Experience

Microsoft Windows

Microsoft office applications

Microsoft Teams

Microsoft 365 Administration

Microsoft OneDrive

File sharing and drive mapping

Networking (NIC cards, routers, etc.)

Infrastructure (cabling, office setup, wireless, etc. )

Desktop hardware and software

Remote access control/Support

Duties Include

Manage help desk tickets and priorities.

Support users with hardware, technical and application issues

User administration – User setup, onboarding, terminations, environment configuration

Security monitoring and reporting

Security control implementation

Virus protection management and reporting

Password control management

Microsoft Teams and file sharing management

Additional Skills & Qualifications:

Problem solver - proactive able to work independently.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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