IT Support Analyst II

TITLE: IT SUPPORT ANALYST II

DAYS/HOURS: M-F / 6AM-3PM mt
HYBRID: 3 IN / 2 OUT

TYPE: CONTRACT-TO-HIRE (6 months)

LOCATION: SCOTTSDALE, AZ
HOURLY PAY: $28-$32

INDUSTRY: MANUFACTURING AND DISTRIBUTION

COMPANY INFO

Our client is a Fortune 500 company. They are a leader in their industry, manufacturing and distributing discrete goods for the building industry.
· Great company culture with emphasis on collaboration and team building
· Growth opportunity
· Minimal outsourcing
ROLE:

The IT Support Analyst II is responsible for providing excellent customer service to end-users by delivering practical solutions to a wide-range of applications/technology problems and issues, and training of technology.
REQUIRED & PREFERRED QUALIFICATIONS
Bachelor’s Degree or equivalent work experience in a related field required
IT certifications or equivalent work experience preferred
3+ years’ experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, HP Printers, Datamax printers and handheld scanners
2+ years’ experience supporting the following applications and technologies preferred:

Trend Micro Antivirus
Citrix
Active Directory
TCPIP, DNS, DHCP, WINS
VPN client configuration
Microsoft Exchange/Outlook: Creating rules
Microsoft Excel: understanding Macros and formulas
Internet Explorer, Chrome, HTML, Win install, internet/intranet support issues
Help Desk Incident Management Software
SQL or Microsoft Access database

Remote control tools – Bomgar preferred
Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office required

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