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Job Title: IT Support Analyst
Location: Mt. Laurel, NJ (On-Site)
Hours: Monday - Friday, 8 AM - 5 PM
Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!
We are seeking a seasoned, lead IT Support Specialist to be responsible for our Mt. Laurel, NJ location, as well as remote support for other enterprise locations. This role is responsible for providing onsite support for a variety of IT-related needs such as hardware, software, onboarding, and policy enforcement. Additionally, the specialist will handle service tickets remotely, escalate complex issues to the larger IT team, and function as a liaison between onsite resources and leadership.
We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.
Benefits Package: Company Paid!
- Medical, Dental, Prescription & Vision Benefits
- Life, AD&D, and LTD insurance
- Paid Vacation and Holidays
- MD Live & TriaHealth
- Company-Matched 401(k) and IRA Retirement Savings.
Key Responsibilities:
- Provide on-site IT support for PCs, Macs, printers, mobile phones, and other office devices.
- Troubleshoot and resolve hardware and software issues efficiently.
- Assist users with Microsoft 365 applications and general IT inquiries.
- Manage and resolve service tickets.
- Collaborate with the larger IT team for escalations and issue resolution.
- Ensure IT policies and best practices are followed at the site.
- Perform routine maintenance and updates on IT equipment.
- Maintain accurate records of IT assets and support activities.
Required Qualifications & Skills:
- Proven experience in IT support, preferably in a corporate environment.
- Strong knowledge of Windows, MacOS, and Linux operating systems.
- Proficiency in Microsoft 365 applications and troubleshooting.
- Experience with printers, mobile phones, and other office technology.
- Familiarity with IT ticketing systems (ServiceNow experience is a plus).
- Excellent problem-solving skills and ability to work independently.
- Strong communication skills and customer service orientation.
- Industry Standard certifications are a plus (CompTIA, Cisco, Microsoft, RedHat, Etc.)
$65,000 - $95,000 a year
Based on qualification and experience.
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