IT Support & Office Operations Specialist - Full-Time | On-Site

Looking for a role where no two days are exactly
alike? The Staff Pad is excited to partner with a fast-growing cloud consulting
company in Dallas, TX to hire an IT Support & Office Operations Specialist
to serve as a key resource for its Dallas Solution Delivery Center

This is more than a traditional IT support position.
You'll work across IT, office operations, recruiting, training, and executive
support, giving you broad exposure to the business and the opportunity to make
a visible impact

You'll support employees and contractors across the
U.S., collaborate with teams in Dallas and France, assist everyone from new
hires to leadership, and handle a wide range of projects and day-to-day needs

This opportunity is ideal for a resourceful,
organized, and adaptable professional who enjoys variety, takes initiative, and
is comfortable working across different areas of a growing organization

Schedule: Full-Time | On-Site, Monday–Friday |
Occasional evening and weekend support as needed

What You'll Do

IT Support & Technology Operations

• Serve
  as the primary IT support contact for on-site and remote employees and
  contractors across the U.S
  
• Troubleshoot
  end-user technology issues and coordinate escalations with the IT teams in
  France and the Americas
  
• Manage
  the laptop lifecycle, including equipment preparation, deployment,
  shipping, returns, recycling, and asset tracking
  
• Coordinate
  IT onboarding and offboarding, ensuring new hires have the equipment,
  system access, and technology they need from day one
  
• Provide
  hands-on support for network equipment, conference rooms, Teams meetings,
  presentations, and technology used for leadership and client meetings
  
• Support
  business applications and platforms including Kantata, Jira, Power BI, and
  Microsoft Fabric, coordinating with internal administrators and external
  support teams as needed
  
• Maintain
  IT documentation, asset inventories, and processes while supporting SOC 2
  security and compliance requirements
  
• Provide on-site IT support, including equipment
  checks, restarts, cabling, and vendor coordination
  
• Coordinate internet and IT vendor access with
  building management
  

Office Operations

• Serve
  as the primary point of contact for building management, facilities,
  access badges, keys, vendors, and office-related requests
  
• Oversee
  day-to-day office operations, equipment, workspace setup, and vendor
  coordination
  
• Coordinate
  office onboarding for new employees, including workspace preparation,
  building access, equipment, and orientation
  
• Partner
  with administrative teams in France to coordinate employee onboarding,
  offboarding, equipment, and access needs
  
• Help
  maintain a secure, organized, and welcoming office environment
  

Recruiting & Talent Support

• Support
  the recruiting process from candidate sourcing and communication through
  interview coordination and offers
  
• Partner
  with hiring managers to keep candidates informed and the hiring process
  moving efficiently
  
• Coordinate
  and proctor candidate assessments covering areas such as Excel, SQL, XML,
  AI, critical thinking, and problem-solving
  
• Maintain
  careers page content and support recruiting-related initiatives
  

Training & Consultant Development

• Coordinate
  Dayforce training for consultants, including scheduling, enrollment,
  certification tracking, and related administration
  
• Support
  Enforce University, the company's internal training program, including
  course coordination, materials, and consultant development
  
• Maintain
  the accuracy and integrity of employee and client training data
  

Executive Support & Special Projects

• Provide
  executive support to Dallas leadership, including meeting coordination,
  correspondence, status updates, research, and special projects
  
• Serve
  as a trusted resource for the CEO and leadership team, helping with
  time-sensitive requests, research, problem-solving, analysis, and special
  projects
  
• Take
  ownership of cross-functional projects and provide support wherever the
  business needs it
  

Knowledge & Internal Operations

• Build
  and maintain internal knowledge resources and process documentation in
  SharePoint
  
• Maintain
  company website content in Wix, including job postings, news, and page
  updates 
  
• Support
  internal projects and initiatives across the organization
  
• Stay
  current on relevant technology, tools, and industry developments
  

What We Are Looking For

We're looking for a versatile professional with a
strong technical foundation, excellent organizational skills, and a
customer-focused approach. You do not need experience with every system listed
below — experience with similar tools and the ability to learn new systems are
highly valued.

Core Qualifications

• Bachelor's
  degree in MIS, Computer Science, Business, or a related field preferred;
  equivalent professional experience will be considered
  
• Experience
  in IT support, help desk, systems administration, or a related technical
  role
  
• Hands-on
  experience supporting Windows laptops and Microsoft 365 users
  
• Basic
  networking and troubleshooting knowledge
  
• Strong
  problem-solving and critical-thinking skills
  
• Ability
  to manage multiple priorities, meet deadlines, and work independently
  
• Strong
  written and verbal communication skills
  
• Customer-service
  mindset with the ability to support both technical and non-technical users
  
• High
  level of integrity and discretion when handling confidential employee,
  client, and executive information
  
• Proficiency
  with Microsoft Office and familiarity with SharePoint
  

Preferred Experience

• Jira,
  GLPI, or similar ticketing systems
  
• Kantata/Mavenlink
  or other professional services platforms
  
• Power
  BI, SQL, XML, or Microsoft Fabric
  
• Dayforce
  or another HCM platform
  
• Wix
  or another website content management system
  
• SOC
  2 or similar security and compliance frameworks
  
• Experience
  supporting remote users through phone, Teams, screen sharing, or other
  virtual tools
  

What Will Make You Successful

• You
  enjoy variety and are comfortable wearing multiple hats
  
• You
  learn new technology, applications, and processes quickly
  
• You
  take initiative and look for solutions rather than waiting to be told what
  to do
  
• You
  can balance competing priorities while maintaining strong attention to
  detail
  
• You
  enjoy helping people and being a dependable resource for employees and
  leadership
  
• You
  work well independently while collaborating effectively with teams across
  the U.S. and France
  
• You
  are organized, resilient, adaptable, and comfortable working in a
  fast-paced environment
  
• You
  bring a positive, solutions-oriented "can-do" attitude
  
• You
  take ownership of your work and follow tasks through to completion
  

Why
This Opportunity

If you’re a versatile, proactive
professional who enjoys variety and making an impact, this role offers the
chance to expand your skills, work across multiple areas of the business, and
grow with a fast-moving organization

Bring your initiative, curiosity, and
can-do attitude — and make a difference from day one. Apply today!