IT Support & Operations Analyst

Location: San Diego, CA (Onsite with Regular Travel to Tijuana, MX)

Superlanet is a clinician-led, woman-owned healthcare IT staffing firm supporting hospitals and health systems nationwide.

Superlanet is seeking an experienced Information Technology Manager to lead our technology operations, infrastructure, and IT service delivery. This role will be responsible for ensuring reliable, secure, and scalable technology solutions while supporting business growth and operational excellence.

What You'll Do

• Lead day-to-day IT operations, infrastructure, and service delivery.
  


• Manage technology vendors, contracts, licensing, and support partners.
  


• Develop and execute technology strategies that align with business goals.
  


• Oversee cloud technologies, networks, cybersecurity, servers, and end-user systems.
  


• Manage IT projects, technology roadmaps, and operational priorities.
  


• Establish and monitor departmental goals, KPIs, and budgets.
  


• Partner with business leaders to identify technology solutions and service improvements.
  


• Recruit, mentor, and develop IT team members.
  


• Drive process improvements, automation initiatives, and technology modernization efforts.
  

Requirements

What We're Looking For

• 5+ years of IT leadership or management experience.
  


• Strong background in infrastructure, networking, cloud technologies, and cybersecurity.
  


• Experience managing vendors, budgets, and technology projects.
  


• Excellent leadership, communication, and problem-solving skills.
  


• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  




• Equivalent combination of education and professional experience may be considered.
  

Knowledge, Skills, and Abilities

• Strong leadership, coaching, and team development skills.
  


• Excellent verbal, written, and interpersonal communication abilities.
  


• Strong customer service and relationship management skills.
  


• Proven ability to manage budgets, contracts, and vendor relationships.
  


• Knowledge of IT infrastructure, networking, cloud services, cybersecurity, and enterprise applications.
  


• Excellent analytical, problem-solving, and decision-making capabilities.
  


• Ability to balance strategic planning with operational execution.
  


• Experience implementing and managing IT Service Management (ITSM) practices.
  


• Ability to manage multiple priorities in a fast-paced environment.
  

Working Conditions

• Primarily office-based with occasional travel between organizational locations.
  


• May require after-hours or on-call support for critical systems and business operations.
  


• Ability to work in environments requiring occasional movement of technology equipment.
  


• Occasional lifting, carrying, and installation of technology equipment may be required.
  

Benefits