IT Support Consultant

Paragon Cyber Solutions is an award-winning, woman-owned small business providing cybersecurity, CMMC, and IT services to federal and commercial clients. We support mission-critical programs across the DoD and civilian agencies and operate with a lean, execution-focused model. This role is a local contract opportunity for an experienced IT professional who can provide both hands-on and remote systems support.

ROLE OVERVIEW
The IT Support Consultant will provide on-demand IT services including endpoint setup, tenant administration, and on-site technical support at our test center. The contractor will manage their own schedule while responding to tasks and service requests within agreed upon timeframes.

KEY RESPONSIBILITIES (CONTRACT SCOPE)
• Perform on-site updates and maintenance for PCs at Paragon’s test center and corporate office (as required)
• Configure and deploy new corporate laptops (imaging, security, user setup)
• Provide remote administration support for Microsoft 365 / Entra ID tenant
• Execute administrative support and updates for Google Workspace tenant
• Troubleshoot endpoint, access, and account issues
• Implement security best practices as directed
• Document work performed and provide clear handoff notes

• Additional duties as agreed upon

REQUIRED QUALIFICATIONS
• Proven experience providing IT support in small to mid-size environments
• Hands-on experience with Windows endpoints and laptop deployment
• Experience administering Microsoft 365 and identity environments
• Experience with Google Workspace administration
• Ability to work independently and manage tasks without daily supervision
• Must be local to the Tampa Bay area and available for on-site work as needed

PREFERRED QUALIFICATIONS
• Experience supporting testing centers or secure environments
• Familiarity with cybersecurity or compliance-driven organizations
• Experience supporting government contractors or regulated clients

ENGAGEMENT NOTES (IMPORTANT)
• This is a 1099 independent contractor role
• Work is assigned on a task or project basis
• Contractor determines work schedule and methods
• No guarantee of ongoing work or employment
• This role does not include employee benefits