IT Support Coordinator

S-PRO, a top-tier Digital Innovation and Software Engineering company. We specialize in providing cutting-edge services for fast-growing businesses and enterprises, with a strong focus on Finance, Renewable Energy and Healthcare domains and expertise in AI, Blockchain and Data Science. Our team of over 200 dedicated professionals works tirelessly across our global offices to develop innovative digital solutions that drive sustainable business value and increase our client’s competitiveness in a dynamic digital landscape.

We’re looking for an IT Support Coordinator to help ensure smooth day-to-day technology operations across the company.

In this role, you will act as the main point of coordination for internal IT-related requests, supporting employees with access management, software tools setup, issue tracking, and communication with technical teams and vendors. This position is ideal for someone who is organized, proactive, detail-oriented, and enjoys helping people solve operational and technical issues.

Responsibilities:

• Coordinate and track incoming IT support requests and incidents;

• Support employees with software tools setup;

• Assist with onboarding and offboarding processes from the IT side;

• Manage user accounts, permissions, and access requests;

• Support administration of Jira, and Confluence, Google Workspace, etc;

• Assist with managing user groups, permissions, roles, and spaces;

• Help maintain workflows, automations, dashboards, and reporting configurations;

• Maintain IT inventory, equipment records, and software licenses;

• Escalate technical issues to appropriate engineering or infrastructure teams;

• Support smooth daily operations of internal tools and workplace technology.

Requirements:

• Experience in IT support, operations coordination, system administration, or similar roles;

• Experience working with Jira and Confluence in an administrative or support capacity;

• Familiarity with ticketing systems, workflows, permissions, and automation concepts;

• Strong organizational and communication skills;

• Ability to manage multiple requests and prioritize tasks effectively;

• Ability to troubleshoot user issues and coordinate with technical teams when needed;

• Comfortable learning and supporting internal business tools and processes;

• Attention to detail and a service-oriented mindset;

• Basic understanding of workplace IT tools and systems.

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