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We’re looking for a proactive and detail-oriented Support Engineer to join our IT team. In this role, you’ll be the first point of contact for technical support, ensuring our staff and management have the tools and technology they need to succeed. You’ll manage support requests, resolve complex issues, and collaborate on infrastructure, automation, and mobile device management projects that help our business scale efficiently.
This is a hands-on role that blends day-to-day support with opportunities to contribute to system administration, process automation, and IT projects.
Key Responsibilities (include but are not limited to)
Frontline Support: Serve as the first point of contact for IT requests, triaging, troubleshooting, and resolving issuesor escalating when necessary.
Ticketing & Documentation: Own, track, and document all work assignments in the IT ticketing system, ensuring timely resolution and clear communication.
System & Device Management: Configure, maintain, and repair laptops, desktops, peripherals, phones, and other technology to ensure reliable daily operations.
Mobile Device Management (MDM): Administer, secure, and support mobile devices and tablets through MDM platforms, ensuring compliance with security policies.
Asset & License Management: Maintain accurate inventory of technology equipment and software licenses.
End-User Enablement: Create and share user-friendly technical documentation and provide coaching to staff at all levels.
Directory & Policy Management: Support Active Directory, cloud directory services, policy management, and automation projects in collaboration with the IT team.
Systems Administration: Provide administration and support for server environments, DNS, DHCP, and other network services.
Project Support: Assist with IT initiatives such as upgrades, rollouts, remediation, and onboarding for new hires.
Automation: Contribute to scripting and automation efforts (e.g., PowerShell) to improve efficiency and reduce manual work.
Environment Maintenance: Keep IT offices, server rooms, and storage areas organized, secure, and compliant.
Compliance & Recycling: Manage e-waste disposal and recycling according to regulatory requirements.
Qualifications & Skills
High school diploma or equivalent required; bachelor’s degree in IT or related field preferred.
3–5 years of progressive IT support experience, covering both helpdesk and systems support.
Strong troubleshooting skills for hardware, software, networking, and mobile devices.
Proficiency with Windows, macOS, iOS, Android, and standard productivity suites.
Hands-on experience with Mobile Device Management (MDM) platforms.
Experience with server environments and cloud services (Google Workspace, Box, Dropbox, etc.).
Solid understanding of DNS, DHCP, and TCP/IP fundamentals.
Scripting experience with PowerShell (or similar).
Ability to explain complex technical concepts in a clear, supportive manner to users at all levels.
Strong organizational and time-management skills with excellent attention to detail.
Excellent verbal, written, and interpersonal communication skills.
Must be able to work onsite in San Leandro, CA 5 days per week, with occasional travel to nearby offices.
Why Join Us? As a Support Engineer, you won’t just fix issues—you’ll play a key role in shaping how technology supports our business. You’ll gain exposure to infrastructure projects, automation, mobile device management, and system administration, all while working in a collaborative environment that values growth, innovation, and continuous improvement.
$92,000 - $95,000 a year
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