IT Support Engineer

Who are we?

What do we promise?

• A chance to be on the leading edge of cybersecurity and AI
  
• An opportunity to build and lead a critical function from the ground up
  
• Ability to have direct impact on company growth and revenue strategy
  
• A collaborative and high-growth environment where you will work very closely with executive leadership and your expertise will be valued
  

Overview

We are seeking a motivated IT Support Engineer to deliver exceptional day-to-day technical support to Securin employees worldwide. This is an excellent opportunity for someone with 1–2 years of experience who wants to grow into a well-rounded IT professional in a cybersecurity company.

Responsibilities

• Provide Tier 1 & Tier 2 end-user support via service desk tickets (Google Workspace, Windows/macOS/Linux, VPN, printers, conferencing systems, mobile devices).
  
• Meet or exceed SLAs for ticket resolution and user satisfaction.
  
• Perform hardware troubleshooting, repair, and deployment of desktops, laptops, monitors, and peripherals.
  
• Assist with onboarding/offboarding (account creation, hardware provisioning, access management).
  
• Maintain accurate asset inventory and IT documentation (procedures, knowledge-base articles, runbooks).
  
• Monitor basic system health alerts and perform initial troubleshooting.
  
• Participate in internal IT projects and cross-team collaboration.
  
• Contribute to the continuous improvement of support processes and user experience.
  

Requirements

*This posting is based out of Albuquerque, New Mexico. To be eligible for consideration, candidates must be local or willing to relocate.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
  
• 1–2 years of experience in IT support, helpdesk, or service desk role.
  

Technical Skills

• Strong knowledge of Windows 10/11, macOS, and basic Linux troubleshooting.
  

• Experience with Google Workspace (Gmail, Drive, Admin console) administration and support.
  

• Comfortable with ticketing systems (e.g., Jira, Zendesk, Freshdesk) and SLA management.
  

Soft Skills:

• Strong problem-solving and analytical skills.
  
• Excellent communication and interpersonal skills.
  
• Ability to prioritize tasks and work independently in a fast-paced environment.
  

Certifications (preferred but not required)

• CompTIA A+, Network+, Google Workspace Administrator
  

Working Conditions

• Full-time, hybrid (combination of remote and on-site in Albuquerque, NM).
  
• Occasional on-call and lifting of server/network hardware.
  

Benefits