IT Support Engineer

ABOUT THE ROLE

Peloton is looking for a forward-thinking, adaptable, and hardworking IT Support Engineer with a diverse set of skills that can thrive in a challenging and rewarding environment. As a Support Engineer, you will work across the teams in our North America footprint to provide and support IT equipment and services. In this role, a premium is put on customer service and ultimately customer satisfaction by providing timely, accurate, and professional support. A successful candidate will excel in a fast-paced team environment, and possess excellent communication skills and professionalism, while having a high degree of proficiency over a large scope of IT software, hardware, and networking disciplines. This position is required on site 5 days a week.  

YOUR DAILY IMPACT AT PELOTON

• Mac/Windows/ChromeOS deployment and support


• User hardware/software/peripheral support


• LAN troubleshooting and support


• Systems administration


• Hardware procurement and asset management


• Creating and maintaining documentation


• Mentoring and handling escalations from junior and MSP(Managed Service Provider) technicians

YOU BRING TO PELOTON

• 4+ years of hands-on IT Support experience


• Experience supporting Macintosh OS 10.15 or later


• Experience supporting Microsoft Windows 10 or better


• Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications


• Proven skills in troubleshooting, deployment, and liquidation of hardware


• Proven ability to work successfully with limited supervision


• May require lifting or carrying desktop computers up to 25 lbs.


• Some on-call/off hour responsibilities are required


• Onboarding and Off-boarding processes 


• Experience with SSO and MFA


• Experience with scripting, programming, or SQL


• Experience with project management


• Experience with Data Cabling / Computer Facilities maintenance


• Experience with server administration


• Experience with Atlassian, Google Workspace, Slack, Zoom

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