IT Support Executive

Join the Island's Top Company as an IT Support Executive!

Are you a skilled and experienced IT Support Executive ready for a rewarding career move? Look no further! Join our client, one of the largest and most prestigious companies on the island.

Main Duties:

• Technical Support: Responding to and resolving technical issues reported through system alerts or by users via phone, email or in person across all company offices. Providing technical assistance on hardware, software, network, and other IT related problems.
• Participate in an on-call support rotation outside of regular business hours to ensure continuity of critical IT services.
• Availability during evenings, weekends, or holidays may be required on a scheduled basis.
• Incident Management: Diagnosing troubleshooting and resolving technical issues. Escalating complex problems to relevant teams when necessary.
• Hardware & Software Maintenance: Installing, configuring, and updating software applications and operating systems. Performing hardware upgrades, repairs and maintenance as needed.
• User Training and Support: Enhancing the understanding and proficiency of users by offering guidance and training on new software or systems.
• User Account Management: Creating, modifying, and deactivating user accounts across various systems and applications. Ensuring user access rights align with organisational policies and security procedures.
• IT Asset Management: Maintaining an inventory of IT assets including hardware, software licenses and peripherals.
• Assisting in enforcing security protocols, policies, and procedures.
• System Monitoring and Maintenance: Monitoring systems and business applications performance and conducting routine maintenance tasks to ensure optimal functioning of IT systems and networks.
• Collaboration and Coordination: Collaborating with other IT teams and departments to address cross-functional technical issues. Coordinating with external vendors for support when required.
• On-Call Rotation: Participating in an on-call support schedule to provide after-hours assistance for critical issues and ensure continuity of IT services.
• Any other duties related to the job position that may be required depending on the exigencies of the business at the time.

Education / Qualifications:

• Bachelor`s degree in Computer Science, Information technology or related field.
• Preferably familiarity with ITIL or other IT service management frameworks.
• Certifications like Comp TIA A+, MCITP or similar are considered an asset.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, LAN, WAN,
• routers, switches, and wireless technologies. Troubleshooting network connectivity issues.
• Possession of B drivers license

Experience:

• Preferably 1 year experience in providing technical support in an enterprise environment.
• Experience in installing, configuring, and updating software applications and operating systems, as well as hardware components like RAM, hard drives, and graphics cards.
• Ability to perform basic MSSQL queries would be considered an asset.

Ready to take the next step in your career? Join our client's team today!