IT Support Instructional Assistant

ABOUT PER SCHOLAS:

For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting PerScholas.org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube.

Per Scholas preferred hires reside within the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MD, MA, MI, MO, NC, NJ, NY, OH, PA, TX, WA

Position Title: IT Support Instructional Assistant 

Office: Seattle, Washington

Reports To: Managing Director

Per Scholas is seeking a dynamic, team-oriented individual to serve as an Instructor Assistant within the Seattle Training  Department. The Instructional Assistant (IA) will play an important role in our organization’s mission, as they train Per Scholas students to be outstanding entry and mid-level technicians. They will be responsible for the following:

Overall Focus:

Candidates should be able to provide effective support in the classroom and be eager to grow their technical knowledge. In particular, they should be able to:

• Assist the lead instructor both in and out of class in the teaching and administration of the class.


• Display knowledge and/or interest in the following areas: information technology, software and hardware support, network administration, technology education

What You’ll Do:

Out-of-Class Tasks and Responsibilities:

• Assist and/or collaborate with the instructor to: 




• Grade and/or review assessments, class projects, and other materials


• Enter student grades into Learning Management Systems software and grading templates 


• Update Salesforce data as necessary


• Review curriculum materials and assessments weekly and report to the instructor and curriculum development team any proofreading or subject-matter errors


• Assist instructor with the preparation of daily agenda for students 


• Schedule time with the instructor and students to discuss class challenges


• Monitor and document learner attendance, certifications’ progress, etc.


• Manage campus technical equipment including loaner inventory management, equipment resets, properly tag new and inventory new equipment.


• Monitor kitchen area cleanliness and manage kitchen supply inventory ie. coffee, water…etc.


• Attend weekly team meetings and be prepared to provide classroom and learner updates. 

In-Class Tasks and Responsibilities:

• Monitor class as it is in progress - checking that overall functionality (audio, video, screen appearance, etc.) is working as needed


• Serve as class timekeeper, monitor breaks and other scheduling information


• Monitor students during test-taking and break-out group activities


• Manage cleanliness of classroom and tech equipment


• Note challenges presented during class, including (but not limited to) students who:




• Seem disengaged or uninvolved with class activities


• Are speaking more than other students (dominating) or are typically quiet

Professional Qualifications

• CompTIA A+ and Google IT Support Certifications 


• Ability to teach in a highly interactive and hands-on style


• Passion for teaching others


• Flexibility to adapt to changes in schedule


• Interest in being part of a culture of continuous improvement


• Team oriented and high degree of reliability.


• Highly responsive communicator


• Excellent verbal communication skills


• Teaching Experience is a plus


• Qualified candidates must be able to comfortably and frequently lift 50lbs

Personal Characteristics

• You stand behind our mission, believing that individuals from any community should have access to well-paying career positions, and that talent should be recognized and recruited from many diverse sources


• You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission


• You are data-driven, result-oriented and a forward-looking catalyst for social change


• You have a collaborative and flexible work style. You’re excited to work cross-functionally with other departments and independently


• You have a passion for teaching others and being part of a culture of continuous improvement


• You are an effective communicator with strong oral and written skills


• You are strong at managing your time and you can balance multiple projects and tasks

For this role specifically, we are targeting a salary of $40,000-$45,760. The difference in salary is typically determined by several factors, including alignment with qualifications and level of experience.