IT Support Lead

Company : Trendsetter Engineering, Inc.

Job Type : Full Time

10430 Rodgers Road, Houston

Job Description - IT Support Lead

Summary:

Trendsetter Engineering is seeking an IT Support Lead to serve as the hands -on technical backbone of
our IT department. This role bridges day -to -day infrastructure operations, project -based deployments,
and frontline team leadership. The IT Support Lead will work directly under the IT Manager, taking
ownership of network and systems administration tasks while supervising two Helpdesk Support
Technicians to ensure timely, high -quality end -user support.
This is a working lead position—you will spend the majority of your time solving real technical problems
across our Windows -based environment, Cisco network infrastructure, and Microsoft 365 ecosystem,
while also coaching and directing helpdesk staff.

Duties and Responsibilities:

Infrastructure Operations & Maintenance

Administer and maintain Windows Server environments including Active Directory, DNS, DHCP,
Group Policy, and Print Services
Configure, monitor, and troubleshoot Cisco switching (2960X, stacking, VLANs, trunking) and
firewall infrastructure
Manage VMware virtualization platform including ESXi hosts, vCenter, VM provisioning,
snapshots, and resource allocation
Support and maintain SAN/storage infrastructure, ensuring performance, capacity planning, and
backup integrity
Administer Microsoft 365 services including Exchange Online, SharePoint, OneDrive, and Teams
Support Azure AD Connect synchronization and hybrid identity management
Maintain network documentation, configuration baselines, and change logs

Projects & Deployments

Assist the IT Manager with planning and executing infrastructure projects such as switch
deployments, server migrations, and network upgrades
Participate in hardware refresh cycles for servers, switches, and end -user devices
Support rollout and configuration of new technologies and tools as directed
Test and validate changes in non -production environments before deployment

Team Leadership & Helpdesk Oversight

Directly supervise two Helpdesk Support Technicians, providing daily task assignments,
coaching, and performance feedback
Serve as the escalation point for complex helpdesk tickets that exceed Tier 1/Tier 2 scope
Ensure SLA targets are met for ticket response and resolution times
Contribute to helpdesk processes, documentation, and knowledge base articles
Assist with onboarding/offboarding workflows including account provisioning, hardware setup,
and security group assignments
Required Qualifications:
3–5 years of hands -on experience in an IT infrastructure or systems administration role
Solid working knowledge of Windows Server (2016/2019/2022), Active Directory, Group Policy,
DNS, and DHCP
Experience configuring and troubleshooting Cisco switches and firewalls (IOS CLI, VLANs,
trunking, ACLs, spanning -tree)
Familiarity with VMware vSphere/ESXi virtualization environments
Experience administering Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive)
Exposure to Azure AD / Entra ID and hybrid identity sync (Azure AD Connect)
Familiarity with Azure portal administration, Conditional Access policies, and Microsoft 365
tenant management (user licensing, security groups, compliance settings)
Understanding of SAN/storage concepts (provisioning, LUN management, basic troubleshooting)
Experience supporting Windows 10/11 desktops in a domain -joined environment
Strong troubleshooting methodology and ability to work through complex, multi -system issues
Previous experience leading, mentoring, or coordinating a small technical team

Preferred Qualifications:

Industry certifications such as CompTIA Network+, CompTIA Server+, Cisco CCNA, Microsoft 365
Certified, or VMware VCP
Experience with network monitoring and management tools (SNMP, syslog, SolarWinds, or
similar)
Familiarity with PowerShell scripting for automation and administration tasks
Experience with backup and disaster recovery solutions (Veeam, Commvault, or similar)
Exposure to Azure cloud services beyond identity sync (Azure VMs, Azure networking, etc.)

Skills & Attributes:

Clear communicator who can translate technical issues into business -friendly language for end
users and leadership
Self -motivated and able to manage competing priorities in a fast -paced environment
Team -oriented leader who leads by example and earns trust through competence
Detail -oriented with strong documentation habits
Comfortable working independently while keeping the IT Manager informed of status and issues

Other:

On -site position with occasional after -hours work for maintenance windows and urgent issues
May require occasional travel between Trendsetter Engineering facilities
Participation in on -call rotation for critical infrastructure support

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IT Support Lead

Job Description - IT Support Lead

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