IT Support MSP Level III Technician

Salary :

$80,000 - 100,000 yearly

Company : Teamlogic It

Job Type : Full Time

Miami, Fl 33155

Number of Applicants

000+

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - IT Support MSP Level III Technician

Replies within 24 hours

Benefits:

Training & development

Competitive salary

Paid time off

Benefits/Perks

People first work culture environment

Open collaboration with the US network

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.

IT Technicians are expected to display good interpersonal skills. The IT Technician will possess the ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.

The Level III Technician works jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals, and presentations on technical assessments, implementations, and ongoing technical account management. The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a team player

IT Technician III Responsibilities:

Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.

Prioritize incidents and service requests according to defined processes to meet defined SLAs.

Use remote tools (RMM) and diagnostic utilities to aid in resolving support requests.

Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.

Administration antivirus/EDR/MDR software

Administration of M365/Google users

Cloud administration (preferably MS Azure)

Administration of network

Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

Automate internal process by using adopted technologies (Autotask, Ninja, Microsoft ...)

Establishing good relationships with all departments and colleagues.

Ensuring company safety and security standards are met.

IT Technician III Requirements:

MSP experience (mandatory)

Knowledge of main OSs for workstations/servers, cloud, cybersecurity and business continuity.

Good knowledge of English and Spanish

Satisfactory Background Check contingent to hiring

Compensation: $80,000.00 - $100,000.00 per year

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

We’re Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

Original job IT Support MSP Level III Technician posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

Auto-Apply to IT Support Technician Jobs with your AI JobCopilot

Auto-Apply with AI

Similar IT Support Technician Jobs in the US

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

IT Support MSP Level III Technician

Job Description - IT Support MSP Level III Technician

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

We’re Committed to a People First Culture

Similar IT Support Technician Jobs in the US

Mobile Apps