IT Support Representative

• Serve as the primary point of contact for IT\-related support requests.
  


• Troubleshoot hardware, software, network, and connectivity issues.
  


• Provide remote and in\-person technical support to end users.
  


• Escalate complex technical issues to senior IT staff or external vendors.
  


• Assist with onboarding new employees, including workstation setup and system access.
  


• Provide basic user training and guidance on company systems and tools.
  
  System Maintenance & Administration
  
  


• Set up and configure desktops, laptops, printers, and mobile devices.
  


• Manage user accounts, passwords, and access permissions.
  


• Install software updates, patches, and security configurations.
  


• Monitor system performance and report recurring issues.
  


• Maintain documentation of support tickets, resolutions, and IT procedures.
  
  Network & Security Support
  
  


• Assist with troubleshooting network connectivity, VPN, and email issues.
  


• Support cybersecurity best practices including endpoint protection and access controls.
  


• Help enforce IT policies and data security standards.
  


• Assist with maintaining backups and supporting disaster recovery procedures.
  
  Equipment & Asset Management
  
  


• Track and manage IT inventory including hardware and licenses.
  


• Coordinate equipment repairs and warranty claims when needed.
  


• Maintain organized records of assigned equipment and assets.
  

• Customer service mindset
  


• Problem\-solving ability
  


• Technical aptitude
  


• Attention to detail
  


• Time management and prioritization
  


• Cross\-functional collaboration
  

Requirements

• 1–3+ years of experience in IT support or help desk roles.
  


• Associate’s or Bachelor’s degree in Information Technology or related field (or equivalent experience).
  


• Experience supporting Windows and/or macOS environments.
  


• Working knowledge of Microsoft 365 and common business applications.
  


• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
  


• Strong troubleshooting and analytical skills.
  


• Excellent written and verbal communication skills.
  


• CompTIA A+, Network+, or similar certification preferred.
  

Benefits

• Competitive salary
  


• Medical
  


• Dental
  


• Vision
  


• FSA and HSA options
  


• 401(k) with employer matching up to 4% of salary
  


• Life insurance
  


• Paid Time Off
  


• Paid company holidays
  


• Short\-term Disability
  


• Long\-term Disability
  


• Discount program
  


• Employee Resource Services
  


• Fitness Membership discounts