IT Support Senior Analyst - Mercado Envíos

Experience changes as opportunities and learn from their mistakes. Have 4 years of experience in technical infrastructure support positions, preferably in logistical or industrial environments. Possess solid knowledge of TCP/IP networks, VLANs, and Wi-Fi connectivity troubleshooting in operational environments. Master the administration of Windows and macOS operating systems, as well as the management of Active Directory. Have experience in hardware support specific to logistics, such as radio frequency terminals and thermal printing systems is desirable Possess a fluent level of English and Spanish Have legal residency, a Green Card, or citizenship that facilitates hiring in the United States. Ensuring the operational continuity of logistical hardware and critical systems to prevent disruptions in the supply chain. Collaborating on the maintenance and monitoring of site network infrastructure, servers, and high-availability wireless connectivity. Resolving complex technical hardware, software, and connectivity incidents to ensure top-tier support for internal users. Managing the inventory of technological assets and hardware life cycles, coordinating warranties and services with external vendors. Planning and implementing infrastructure improvements, including structured cabling and rack deployment, acting as a technical reference for the operations team. Identifying automation opportunities in support tasks to optimize processes and promote self-service solutions.